Description

Internal Expression of Interest (EOI)

Technical Writer (12-Month Secondment)

Location: Rhodes Support Office, Sydney NSW

Reports to: Roma Bohra

Duration: 12-Month Secondment Opportunity

Applications Open to: Permanent InvoCare Employees Only

Are you passionate about creating clear, practical, and engaging documentation that helps teams work more effectively?

We're looking for an experienced and detail-oriented Technical Writer to join our team on a 12-month secondment. This is an exciting opportunity for an internal team member to broaden their experience, work across multiple business functions, and play a key role in improving operational excellence across InvoCare.

In this role, you'll partner with Process Owners, subject matter experts and stakeholders across the business to develop, standardise and maintain high-quality documentation that supports operational consistency, compliance and continuous improvement.

About the Role

As our Technical Writer, you will:

- Develop and maintain operational documentation, including policies, procedures, SOPs, forms and business standards.
- Translate complex processes into clear, user-friendly documentation that supports business outcomes.
- Coordinate document reviews, approvals and version control processes.
- Identify documentation gaps, duplication and improvement opportunities.
- Partner with stakeholders across operational and support functions to capture, validate and improve business processes.
- Support governance, quality assurance and document control requirements.
- Contribute to continuous improvement initiatives that enhance usability, adoption, and consistency across the organisation.

What You'll Bring

We're looking for someone who demonstrates:




- Exceptional written communication and documentation skills.
- Robust analytical and problem-solving capability.
- High attention to detail and commitment to quality.
- Ability to simplify complex information into practical, easy-to-follow content.
- Strong stakeholder engagement and collaboration skills.
- Excellent organisational skills with the ability to manage multiple priorities.
- A continuous improvement mindset and passion for creating effective business processes.

Preferred Experience

- Technical writing, policy writing or process documentation experience.
- Understanding of process mapping, workflow design and document control principles.
- Experience working within structured documentation frameworks.
- Proficiency in Microsoft Office, particularly Word.
- Experience using AI and productivity tools such as Microsoft Copilot.
- Exposure to regulated, compliance-driven or operational environments will be highly regarded.

Why Apply?

This secondment offers the opportunity to:

- Expand your organisational knowledge and stakeholder network.
- Build specialist skills in process improvement and operational documentation.
- Contribute to business-wide initiatives that drive consistency and operational excellence.
- Gain valuable exposure to governance, quality and continuous improvement practices.
- Further your professional development within InvoCare.

How to Apply

If you're looking for a development opportunity and are passionate about creating clear, impactful documentation that supports our people and operations, we'd love to hear from you.

Please submit your Expression of Interest by 31st August and include a summary outlining your interest in the role and relevant experience.

(Internal applicants should discuss their interest with their People Leader before applying.)

📌 Documentation Support Specialist (New South Wales)
🏢 InvoCare
📍 New South Wales