Job Description

Bereavement Care Team Leader

n

Make a genuine difference to families when they need it most.

n

MAYDAY Recruitment is proud to partner with a well-established and highly regarded funeral services organisation to recruit a Bereavement Care Team Leader based in Geelong.

n

This is a unique opportunity for someone who is empathetic, compassionate and community-minded, with the ability to build genuine rapport with people during an incredibly important time in their lives.

n

You don't need to be a counsellor or grief therapist. What matters most is your ability to listen, connect, identify when someone may need additional support and confidently link families with the right services and resources.

n

What's on Offer?

n

n
- 4 days per week- flexible across Monday–Friday
n
- Kilometre allowance for approved travel, access to fleet vehicles
n
- Full uniform provided
n
- Geelong West location
n
- Comprehensive one-on-one training and support
n
- Chance to help shape and develop the bereavement care function
n
- Work within a purpose-driven organisation where your contribution has a direct impact on families
n
- Supportive team environment with experienced funeral service professionals
n

n

This is an on-site, community-based position and you will be required to travel locally, attend community activities and occasionally attend funerals and other services.

n

About the Role

n

As Bereavement Care Team Leader, you will lead and shape an important aftercare service supporting families in the weeks and months following a funeral.

n

You'll provide proactive follow-up to every family, helping them navigate grief, understand the support available and feel connected rather than alone.

n





You'll also have the opportunity to help redesign and develop the bereavement care function, working closely with the existing team to build a service that genuinely meets the needs of the local community.

n

Your responsibilities will include:

n

n
- Conducting compassionate follow-up calls with families approximately six weeks after a funeral
n
- Checking in on how individuals and families are managing and identifying those who may benefit from additional support
n
- Providing information and education around grief and bereavement
n
- Connecting families with appropriate community services, practitioners, support groups and other specialist organisations
n
- Maintaining regular contact with families, including follow-up ahead of significant dates such as anniversaries
n
- Building relationships with community organisations, grief practitioners and other operators within the bereavement space
n
- Keeping up to date with available community resources and understanding what support is accessible locally
n
- Maintaining accurate and personalized records of conversations and follow-up activity within the CRM
n
- Responding to families who reconnect with questions or concerns about their aftercare experience
n
- Leading and supporting a small team of two casual team members, ensuring a consistent and compassionate approach
n
- Working closely with funeral service teams, crematoriums and community stakeholders
n




- Participating in selected funeral service activities, including attending funerals and gaining an understanding of funeral service delivery and transfers
n

n

This is a role with purpose

n

This position is about much more than making a follow-up phone call.

n

You'll be helping families understand that support doesn't end when the funeral does.

n

You'll have the opportunity to build relationships, create meaningful programs and connect people with the right support at a time when they may not know where to turn.

n

About You

n

We're looking for someone who is:

n

n
- Warm, empathetic and naturally compassionate
n
- Comfortable having sensitive and sometimes difficult conversations
n
- Confident building rapport with people from all walks of life
n
- A strong listener who knows when to provide guidance and when to simply be present
n
- Community-minded and interested in connecting people with support
n
- Self-driven, organised and comfortable working independently
n
- Confident coordinating and delegating to a small team
n
- Comfortable working with community organisations and external service providers
n
- A genuine team player who is willing to get involved across the broader funeral service
n

n

You may come from a background in community engagement, aged care, nursing, teaching, chaplaincy, social services, support work, customer care, community services or another people-focused environment.

n

Most importantly, you'll bring emotional maturity, compassion and a genuine desire to help people.

n

If you're looking for a role where your ability to connect with people, show compassion and make a genuine difference is valued every day, we'd love to hear from you.

📌 Bereavement Care Team Leader (North Geelong)
🏢 MAYDAY Recruitment Group - Winner Outstanding Agency 2023
📍 North Geelong