Job Description

Hitachi Benefits

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- Competitive Salary + Incentive Program: Attractive base salary with the opportunity to earn performance-based incentives
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- Career Development: Ongoing training and professional development with genuine career progression opportunities
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- Stability: Permanent full-time position with a leading OEM offering long-term job security
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- Health: Discounted Medibank health insurance policy
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- Wellness Program: Access to Employee Assistance Program (EAP)
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- Employee Discounts: Exclusive staff discounts on Hitachi products and services
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- Supportive Culture: Join a collaborative team that values innovation, customer satisfaction and employee contribution
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- Work-Life Balance: Flexible and autonomous role with the opportunity to manage your own territory
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- Tools of Trade: Fully maintained company vehicle, laptop and mobile phone provided
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The Opportunity

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Our team has an exciting opportunity for an experienced Customer Support Representative to join Hitachi. This permanent full-time position will see you managing a designated territory, building strong customer relationships and driving sales growth across Hitachi and our extended filtration product range.

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You will work closely with customers, resellers and internal stakeholders to identify opportunities, deliver tailored solutions and provide outstanding support that reinforces Hitachi's commitment to Total Customer Satisfaction.

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To be successful in this role, you will need:

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- Develop, manage and grow strong relationships with established customers and resellers across the territory
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- Drive recent business and sales growth across the Hitachi and extended filtration product range by identifying and converting new opportunities
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- Understand customer requirements and develop tailored solutions that maximise customer value and sales opportunities
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- Lead commercial negotiations with customers and resellers, including supply agreements and ongoing business development
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- Maintain strong market and competitor knowledge to identify emerging opportunities, risks and growth potential
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- Work closely with OEM Product Managers to maximise market coverage, product opportunities and customer solutions
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- Develop and execute an effective territory sales plan, including customer call cycles, site visits, pipeline development and targeted business activities
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- Provide accurate and timely reporting on sales activity, pipeline, market intelligence and territory performance
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- Achieve sales, margin and trading targets while delivering sustainable growth across the territory
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As the Ideal Candidate, You Will Have:

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- Demonstrated sales and customer service experience with a proven track record of success
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- Experience within the Earthmoving, Mining, Automotive or similar industries highly regarded
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- A genuine commitment to delivering Hitachi's promise of Total Customer Satisfaction through strong, long-term customer relationships
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- Previous experience using CRM or similar customer relationship management systems
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- A motivated, competitive and results-driven mindset with the ability to meet and exceed sales targets
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- Strong resilience and persistence, with the ability to learn from setbacks and remain focused on achieving results
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- A current driver's licence and willingness to travel regularly throughout the territory
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Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.

📌 Customer Support Representative - Filtration (Mackay)
🏢 Hitachi Construction Machinery
📍 Mackay