Job Description

Job 137210 - IT Support Specialist
n Willow Grove, PA

n

Help Desk Technicians provide remote and onsite management of multiple client networks of various sizes and levels of complexity. This position requires handling a full range of tasks, from WAN/LAN and server troubleshooting to user desktop issues. The Help Desk Technician must also provide superior service consistently.

n

Specific duties include:

n

n
- Be familiar with and capable of supporting and troubleshooting the common small business technologies, particularly Microsoft products
n
- Be competent in the fundamentals of networking technologies and theories and be able to troubleshoot common small business challenges related to such
n
- Deliver excellent customer service onsite and via the telephone including:n n
- Building rapport with the client
n
- Making them feel comfortable with working with you
n
- Inspiring confidence in the solutions you are delivering
n
- Being conscious of their time and level of frustration
n




- Following up when you say you will
n
- Inputting complete and accurate notes in the internal systems
n
- Effectively managing your time and the resources to make sure that you are delivering the highest value to clients
n

n

n

Requirements

n

n
- High School diploma or GED, some college preferred
n
- At least 3 years of experience in the IT services field
n
- Thorough understanding of small business technology; particularly Microsoft products
n
- Microsoft Certified Professional certification strongly preferred
n
- Cisco Certified Network Associate is a plus
n
- Passion for teamwork, continuing education, problem solving and exceptional customer service
n
- Must be well spoken, outgoing, organized, detailed-orientated, dependable and versatile
n
- Advanced Windows XP experience preferred
n

📌 IT Support Specialist (Willow Grove)
🏢 Wet Willie's
📍 Willow Grove