This is an excellent entry-level opportunity for someone with 1-3 years of experience who is looking to build a successful career in account management and sales. As a Customer Success Manager - Auto you will be responsible for managing and growing relationships across a portfolio of automotive dealer clients, ensuring they achieve maximum value from their SaaS subscription.
Managing a portfolio of up to 300 dealers, this is a fully virtual role where all client engagement is conducted digitally. The Customer Success Manager is the primary point of contact for their dealer portfolio, delivering proactive support, actionable insights and best-practice guidance to drive product adoption, customer satisfaction and long-term retention.
Working closely with State, Enterprise Customer Success and Onboarding teams, this role supports contract management, customer onboarding, product adoption and re-engagement initiatives to ensure dealers are successfully leveraging our platform.
You'll
- Manage a portfolio of automotive dealer customers,
building trusted relationships through a digital-first engagement model.
- Become the primary point of contact for your customers, providing proactive support, strategic advice and tailored solutions that help them achieve their business goals.
- Use customer insights, platform data and performance reporting to identify opportunities to improve product adoption, engagement and retention.
- Champion product best practice by educating customers on current features, capabilities and ways to maximise the value of their subscription.
- Identify opportunities to grow customer value through subscription optimisation and additional products and services.
- Collaborate with Advertising Specialists, Account Executives and Onboarding teams to deliver a seamless customer experience across every stage of the customer lifecycle.
- Manage your portfolio with a proactive, organised approach while consistently delivering outstanding customer outcomes.