Patient Liaison Officer - Queanbeyan - Admin Officer Level 6

Patient Liaison Officer - Queanbeyan - Admin Officer Level 6

04 Sep
|
NSW Health
|
Queanbeyan

04 Sep

NSW Health

Queanbeyan

Employment Type: Permanent Full Time
Location:
Position Classification: Admin Officer Level 6
Remuneration: $86,896.63 - $88,951.42 per annum
Hours Per Week: 38
Requisition ID: REQ687301
Applications Close: 13 September 2026
Interview Information: Scheduled within 10 days of closing

About the service
Administration Officer - Be the Backbone of Our Rural Health Service. Are you organised, effective, and passionate about supporting healthcare teams to deliver excellent patient care? Our Administration Officers play a crucial role in ensuring smooth operations across clinical and non-clinical departments. Your skills will help keep our rural health service running effectively and support our community's wellbeing. Join us and help keep our health service running smoothly for the benefit of our community.

What you'll be doing
Coordinate and provide leadership for all aspects of financial classification for patient admissions including private, compensable, privately insured and self-funded patients, to deliver excellent customer service, ensure accurate data capture and optimise inpatient and outpatient revenue for the organisation.

Working collaboratively with members of a multidisciplinary health team to support patient care and “to improve the wellbeing of the community we serve”.

Support for

Sustainable Healthcare:

Health and Wellbeing benefits including Fitness Passport, and annual Influenza vaccinations

A team that values your expertise, invests in your development and supports your lifestyle

Moving to the area? Visit .

Selection Criteria * Demonstrated knowledge of and experience with revenue streams relating to patient fees, including specialist billing and outpatient services.

- Demonstrated ability to educate and train staff, both one on one and in a group environment.
- Demonstrated ability to use computerised information systems for data entry and record management,



with a strong focus on accuracy and timeliness.
- Proven communication and interpersonal skills, including the ability to provide professional, respectful and empathetic customer service to patients, families, visitors and staff, and to work effectively as part of a multidisciplinary team.
- Demonstrated organisational and time-management skills and the ability to prioritise competing workloads, exercise initiative and apply problem-solving skills to adapt to changing demands, both independently and in a team.
- Demonstrated understanding of confidentiality and privacy obligations, including appropriate access to patient records in accordance with legislation, policy and ethical standards.
- Proven commitment to learning, development and continuous improvement.
- Evidence of a current unrestricted drivers' licence and the ability to maintain. Ability and willingness to drive/travel as the role requires. This may involve driving long distances and overnight stays.

We look forward to learning more about you and what you can bring to our team.

Information for applicants
Southern NSW Local Health District is committed to closing the gap in health outcomes for Aboriginal and Torres Strait Islander peoples. As part of this commitment, the website has been developed to support Aboriginal and Torres Strait Islander job applicants through the NSW Health recruitment process. The site provides guidance, resources, and tools to help applicants confidently apply for roles and build meaningful careers in health.

This is a Category A position.



Recommended applicants will be reviewed for compliance with NSW Health policy directive for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

Southern NSW Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health's commitment to implementing the Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.

At Southern NSW Local Health District, we're proud to be an equal opportunity employer. We are committed to fostering a workplace where diversity is celebrated, inclusion is part of everyday practice, and our people are supported to succeed. We encourage applications from Aboriginal and/or Torres Strait Islander people, people with disability, LGBTIQ+ people, and others who bring diverse experiences and perspectives to our workforce.

If you require any accommodations or adjustments to the recruitment process, please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact for confidential support to ensure an equitable, barrier-free application process.

To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport.

Need more information?
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For role related queries or questions contact Kerrie Rogers on 04 985 815 31 [email protected]

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📌 Patient Liaison Officer - Queanbeyan - Admin Officer Level 6
🏢 NSW Health
📍 Queanbeyan

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