Administration & Customer Service Coordinator

Dynamic Data & Security – Kunda Park, Sunshine Coast

Permanent Part-Time | Monday to Friday | 9:00am–3:00pm
27.5 paid hours per week | 30-minute unpaid lunch break
$33–$37 per hour + super, depending on experience

Are you an organised administrator who enjoys working independently, dealing with customers and making sure things actually get followed through?

Dynamic Data & Security is looking for a proactive Administration & Customer Service Coordinator to become an important part of our growing Sunshine Coast business.

We provide CCTV, electronic security, access control, alarm and data solutions to commercial and residential customers. Over the past 26 years we have secured tens of thousands of happy clients against theft and malicious harm by protecting their homes and businesses.

This is a varied position covering customer enquiries, sales support, job coordination, scheduling and accounts administration. You’ll help keep our customers, technicians and jobs organised from the initial enquiry right through to completion and payment.

What You’ll Be Doing
Customer Enquiries & Sales Support

· Monitor and respond to incoming customer enquiries

· Follow up leads from Facebook, Google Ads and SEO/website enquiries

· Speak with customers to understand their requirements

· Research customer requirements where necessary

· Prepare basic quotes for straightforward enquiries

· Refer more technical opportunities to the appropriate salesperson

· Arrange site inspections and quotation appointments

· Follow up outstanding quotes and prospective customers

Job Coordination

· Progress accepted quotes into jobs

· Arrange customer deposits

· Schedule technicians and contractors

· Liaise with staff, contractors and customers

· Keep customers informed about appointments and job progress

· Make sure jobs continue moving through the process

Administration & CRM

· Maintain accurate customer and job information in Tradify and GoHighLevel

· Keep notes, opportunities and job statuses up to date





· Make sure important customer enquiries and outstanding tasks don’t fall through the cracks

Accounts Support

· Prepare and issue invoices

· Allocate customer payments using Xero bank feeds

· Follow up outstanding and overdue invoices

· Assist with general accounts administration

Systems & Procedures

· Assist with maintaining and improving our Standard Operating Procedures

· Help us continue improving our administrative systems as the business grows

About You

We’re looking for someone who takes ownership of their work.

You don’t need to know everything about the security industry when you start — we can teach you our products, systems and processes. What is more important is that you’re organised, comfortable dealing with customers and willing to follow things through.

You’ll ideally have:

· Previous administration, customer service or service coordination experience

· Excellent organisation and time-management skills

· Professional and confident phone and email communication

· Good attention to detail

· Confidence following up customers regarding quotes and payments

· Good general computer skills

· The ability to learn new systems quickly

· A proactive approach to your work

· The ability to manage your own workload without constant supervision

Experience with Xero, Tradify, GoHighLevel or similar CRM/job-management software would be highly regarded.

Experience in a trade, electrical, security, construction or service-based business would also be an advantage.

Enjoy Working Independently?

This is an significant part of the role.

Our technicians and management spend much of their time out attending customer sites,



so there will be periods when you’ll have our Kunda Park office to yourself.

If you enjoy having your own workspace, managing your day independently and getting things done without constant supervision, you’ll probably enjoy this position.

You’ll still be in regular contact with management, technicians, contractors and customers throughout the day, but this isn’t a busy corporate office with people sitting around you all day.

A Role Where You Can Take Ownership

We’re not looking for someone who simply enters information into a system and waits for the next task.

We want someone who thinks:

“What’s the next step?”

If a quote hasn’t been answered, follow it up.

If a customer wants to proceed, help move the job forward.

If a deposit hasn’t arrived, check on it.

If information is missing before we can schedule a technician, help get it resolved.

You’ll play an important role in keeping the customer journey moving:

Enquiry → Quote → Follow-up → Acceptance → Deposit → Scheduling → Job → Invoice → Payment

What We Offer

· Permanent part-time employment

· Monday to Friday, 9:00am–3:00pm

· 27.5 paid hours per week

· 30-minute unpaid lunch break each day

· $33–$37 per hour + super, depending on experience

· Consistent weekday hours

· Late afternoons and weekends free

· A varied role rather than repetitive data entry

· Training in our systems, products and processes

· A high degree of independence and ownership

· The chance to grow your responsibilities as the business develops

· An established local business with a growing customer base

Interested?

If you’re an organised and capable administrator who enjoys customer contact, likes working independently and takes satisfaction in keeping things organised and moving forward, we’d like to hear from you.

Please apply with your resume and a brief introduction telling us about your relevant experience, why this position appeals to you and why you think you’d be a good fit for Agile Data & Security.

📌 Administration and Customer Service Coordinator (Kunda Park)
🏢 Dynamic Data & Security
📍 Kunda Park