We are seeking an experienced Service Management Consultant to lead service provider onboarding, offboarding and governance within a complex SIAM setting.

The role is based on-site in Canberra five days per week and requires an active NV1 clearance.

I know the organisation and its environment well and am looking for someone who can combine strong SIAM knowledge with practical provider governance, confident stakeholder engagement and a genuinely collaborative approach.

Responsibilities

- Lead the end-to-end onboarding and offboarding of service providers within the SIAM ecosystem.
- Develop and maintain onboarding and offboarding plans, checklists, templates, readiness criteria and acceptance requirements.
- Coordinate activities across service management, technology, security, commercial and operational teams.
- Define and document provider responsibilities, service interfaces, dependencies and escalation pathways.
- Integrate new providers into governance forums, reporting cycles, service management processes and supporting tools.
- Conduct operational readiness reviews and manage risks, issues and dependencies before services transition into production.
- Coordinate service handovers, knowledge transfer, access removal, asset management and the secure treatment of customer data.
- Establish and maintain effective governance arrangements across the provider lifecycle.
- Monitor compliance with SIAM processes, policies,



standards and agreed ways of working.
- Prepare reports and insights for governance forums and senior stakeholders.
- Address unclear ownership, non-compliance and provider underperformance constructively.
- Identify opportunities to improve provider governance and the overall onboarding and offboarding experience.

Skills and experience

- Proven experience within SIAM, multi-supplier or complex service delivery environments.
- Strong experience in provider onboarding, offboarding, service transition and supplier governance.
- Experience working across infrastructure, cloud, applications, networks or security services.
- Demonstrated experience implementing governance frameworks and improving service management processes.
- Strong understanding of operational readiness, service continuity and provider lifecycle management.
- Experience managing risks, issues and dependencies within a large organisation.
- Excellent stakeholder engagement, relationship management and facilitation skills.
- Ability to turn complex requirements into clear plans, actions and measurable outcomes.
- Strong organisational skills and the ability to manage multiple providers and competing priorities.
- A practical, detail-focused and service-oriented approach.

An active NV1 security clearance is mandatory.

Please apply here or send me your cv at ••••@charterhouse.com.au

📌 Service Management Consultant - SIAM Governance (Canberra)
🏢 Charterhouse
📍 Canberra