Duplex and FloorBotics are seeking a proactive, organised, and customer-focused Sales Support qualified to strengthen relationships with existing clients and prospective customers. Based in our Melbourne Northcote office, this is a relationship-led, business-to-business role focused on meaningful communication and reliable follow-up rather than high-pressure, transactional sales.

Key Responsibilities
Client Engagement: Maintain regular contact with existing customers to support retention, identify needs, and offer training or service solutions.
Lead Nurturing: Respond promptly to incoming enquiries, follow up warm leads via phone and email, and qualify opportunities.
Appointment Setting: Coordinate demonstrations, consultations, and follow-up meetings for the sales and technical teams.
CRM & Sales Coordination: Maintain accurate client records and pipeline stages in our CRM, assist with quote follow-ups, and ensure smooth handovers to the sales team.
Customer Insight: Capture feedback and shared insights to improve the overall customer experience.

About You
Experience in sales support, inside sales, account coordination, customer success,



or a similar client-facing role.
Strong phone, email, and written communication skills.
A proactive, persistent, and respectful approach to client follow-up.
Experience in managing tasks and sales pipelines.
Excellent organisation, attention to detail, and a collaborative mindset.
An interest in learning about commercial equipment and robotic systems (prior industry experience is welcome but not essential).

What We Offer
A versatile part-time or full time 5-day work week in our Melbourne office.
Structured product training and supportive colleagues.
Opportunities to progress into broader sales, account management, or customer success roles.

How to Apply

Please submit your CV and a short cover letter explaining your experience in sales support or customer service, and why you enjoy building client relationships.

Please include Sales Support — Client Engagement & Growth in the subject line of your application.

Pay: $70,000.00 – $80,000.00 per year

Work Location: In person

📌 Sales Support — Client Engagement & Growth Northcote
🏢 Duplex
📍 Northcote