About the role

We are seeking a warm, empathetic, and detail-oriented Practice Administrator / Medical Receptionist with 1–3 years of experience in administration or reception (ideally within NDIS or Allied Health settings). Working closely with practice management, you will be the welcoming face and voice of our clinic. After 5:00 PM, you will be the sole receptionist on duty—welcoming evening clients, managing check-ins, and maintaining seamless front-of-house operations so our clinical team can focus on client care.

Key responsibilities
Warmly greet clients, manage incoming calls and emails, handle intake inquiries, and maintain a welcoming reception space (including managing evening arrivals independently after 5:00 PM)
Utilize Splose for client intake, appointment scheduling, and calendar management, alongside Monday.com to track administrative tasks and workflows
Process client payments, generate invoices, and support Medicare and NDIS claim administration via Splose (training provided on internal NDIS processes if needed)
Assist our multidisciplinary team with general administrative tasks to keep clinical schedules running on time

About you
1–3 years of reception or office administration experience (prior background in NDIS, Allied Health, psychology, or counseling is highly valued)




Experience using Splose (or similar practice software like Halaxy/Power Diary) and task management tools like Monday.com
Robust skills in MS Office (Word, Excel)
Genuinely caring, empathetic nature with excellent written and verbal communication skills
High attention to detail, robust time management, and the confidence to manage front-of-house operations independently during evening shifts

About us

At In Mind Therapy, we walk alongside our clients to help them achieve their goals and reach their full potential. Our multidisciplinary team includes Psychologists, Counsellors, and Behaviour Support Practitioners (BSP). We deliver compassionate care across Private Practice, NDIS, WorkCover, DVA, and Positive Behaviour Support. We are a true learning organization—we continuously seek ways to improve, support one another, and foster personal and professional growth for every member of our team.

Benefits
On-the-job training provided for specialized NDIS administrative processes and clinic systems
Explicit potential to take on more responsibility as our practice expands
Work alongside a collaborative team dedicated to making a positive difference in people's lives

📌 Practice Administrator / Alllied Health Receptionist North Lakes
🏢 In Mind Therapy
📍 North Lakes