About the role

You'll be responsible for managing new and existing customer enquiries, building relationships and converting prospects into bookings. This role is within a premium, established business in the aesthetics industry, operating from a beautiful contemporary location on the Gold Coast.

Key responsibilities
Responding to new customer enquiries
Calling and following up prospective customers
Converting enquiries into consultations and bookings
Reconnecting with existing and past customers
Following up customers who have expressed interest but haven't booked
Providing exceptional customer service over the phone and via messages
Maintaining accurate notes and follow-up activities
Working towards achievable sales and booking targets

About you
Confident, warm and engaging on the phone
Experienced in phone sales and customer service
Experienced in a premium customer service environment
Skilled and well presented




Naturally persuasive without being pushy
Highly organised and excellent with follow-ups
Motivated by targets, bonuses and achieving results
Positive, reliable and proactive
A strong verbal and written communicator
Experience in aesthetics, beauty, wellness, medical, hospitality, luxury retail or other premium service industries would be highly regarded

Benefits
Approx. 24 hours per week, 5 days. More hours if required.
Attractive bonuses and commissions
Opportunity to increase your earnings through performance
Beautiful, modern office setting
Fantastic Southport location
Friendly, welcoming and supportive team
Established customer database and incoming enquiries
An exciting role within a growing premium business

📌 Client Enquiries & Sales Coordinator Southport (Australia)
🏢 Alma Clinic Australia
📍 Australia