Department of Customer Service's Independent Review Office seeks a Complaint Resolution Officer to support Level 1/Level 2 operations. You will engage in frontline resolution, gather information, assess responses, and communicate outcomes with empathy and procedural fairness.
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Role covers triage through to investigations, ensuring timely, fair processes and transparent guidance for entitlements and steps ahead. Adaptable working arrangements available within policy.
📌 Frontline Complaint Resolution Specialist Level 1/2 New South Wales
🏢 Department of Customer Service
📍 New South Wales
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