Job Description
Deliver luxury service consistently, embodying Sofitel’s values of Excellence, Plaisir and Openness.
Lead, coach and support the Front Office team throughout daily operations, ensuring a seamless and personalised guest experience.
Oversee Front Office procedures and brand standards, supporting team training and communicating operational updates.
Perform Front Desk duties as required, including check-in and check-out, guest requests, account enquiries and issue resolution.
Coordinate VIP arrivals, group requirements, room allocations and communication across hotel departments.
Manage guest accounts and open folios, supporting credit processes and ensuring accuracy across Front Office transactions.
Drive hotel promotions, upselling prospects and Accor Live Limitless (ALL) enrolments while supporting departmental targets.
Support roster planning, onboarding and payroll administration, while proactively resolving guest concerns and maintaining smooth operations during peak periods or system disruptions.

📌 Front Office Supervisor Sydney
🏢 Sofitel
📍 Sydney