Job Description

Reporting to the Product Manager - JAS, you will be responsible for managing warranty claims from submission through to resolution. You'll work closely with suppliers, branch teams and internal stakeholders to ensure claims are processed accurately, efficiently and in line with company and supplier requirements.

This is a hands-on role that requires solid attention to detail, excellent communication skills and the ability to manage multiple priorities in a quick-paced setting.

Key Responsibilities
Process and assess warranty claims in accordance with company and supplier guidelines
Collect and validate supporting documentation including invoices and product information
Track claims and follow up with suppliers to ensure timely resolution
Act as the key point of contact for branch teams and customers regarding warranty enquiries
Maintain accurate claim records and supporting documentation
Prepare warranty activity reports for management
Liaise with internal teams and suppliers to resolve warranty-related issues
Identify trends and recurring product issues and support continuous improvement initiatives
Assist with maintaining warranty procedures and documentation

📌 Warranty Administrator Mount Waverley (Australia)
🏢 jas
📍 Australia