Senior Support Engineer Lead Escalations & Mttr New South Wales

Senior Support Engineer Lead Escalations & Mttr New South Wales

04 Sep
|
Ingram Micro
|
New South Wales

04 Sep

Ingram Micro

New South Wales

Ingram Micro Inc. in Sydney, NSW is seeking a Principal Support Engineer to lead complex customer investigations and drive rapid resolutions. You will coordinate with Engineering, Product and vendors to eliminate root causes, improve MTTR, and elevate the customer experience.

This senior role requires ownership, urgency and transparent communication of technical issues to customers and internal stakeholders. Hybrid working, growth opportunities, and a cooperative global team await.
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📌 Senior Support Engineer Lead Escalations & Mttr New South Wales
🏢 Ingram Micro
📍 New South Wales

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