Job Description

My client a large National Transport Company is seeking a reliable, genuine, hardworking and experienced Customer Service operator to provide efficient day-to-day customer support to their Brendale Depot. The successful applicant will have the ability to learn quickly, demonstrate a willingness to undertake any task at hand, and have excellent problem solving and time management skills.

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KEY RESPONSIBILITIES

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Answering inbound calls and manning two-way radio
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Ensure the highest standards of customer service are met by effective management for internal & external stakeholders in a timely and efficient manner
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Ability to manage multiple tasks at once.
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Liaise with Management on day to day issues
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Capability to understand and document systems, processes, and procedures
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Manage incoming and outgoing correspondence ensuring timely responses, appropriate follow up, escalations and preparing outgoing correspondence as required
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Processing of documentation accurately and efficiently
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Other general administration duties as requested
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THE CANDIDATE

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Excellent communication
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Exceptional attention to detail
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Excellent time management and organisation skills
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Demonstrated relevant experience in a similar role or a role requiring a similar skill set
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Well-developed time management skills to achieve proficiency and effectiveness in managing the workload and priorities and meeting deadlines
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Proficiency with Microsoft Office suite of programs and the ability to develop proficiency with the in house corporate systems
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Well-developed people and relationship skills with demonstrated ability to work in a team workplace, communicate effectively at all levels within the organisation, contribute to a positive work environment and with a robust focus on provision of quality customer service
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Ability to work 9.00 am to 5.00 pm - Monday to Friday
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BENEFITS

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Large National Company
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A protected, professional working setting
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Career development, training and growth prospects
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Essential services industry – stability
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Full time, permanent role
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Onsite parking
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Applicants must have full work rights for Australia to be considered for this position.

📌 Customer Service Eton
🏢 Freelance Recruitment
📍 Eton