Responsible for ensuring correct cash collections and disbursements within the Collections Department. Work is performed under the supervision of the Treasurer. No supervision is exercised over other employees.
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Essential Functions
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Collects payments and answers questions from the public via the window.
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Responds to collection inquiries via the telephone.
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Prepares and researches refunds because of overages on taxes.
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Processes customer payments received in the mail or through lock box.
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Helps other departments as needed.
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Knowledge, Skills, And Abilities
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Ability to use basic computer software and Microsoft Office Suite.
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Ability to communicate with customer on a skilled level.
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Ability to keep accurate records and back-up to enforce solutions to problems.
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Basic math skills.
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Education And Experience
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High school diploma or equivalent.
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One year of previous customer service experience.
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📌 Customer Service Representative Collector (Australia)
🏢 City of Springfield Human Resources
📍 Australia
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