E Commerce Customer Experience Specialist New South Wales

E Commerce Customer Experience Specialist New South Wales

04 Sep
|
Eastvantage Careers
|
New South Wales

04 Sep

Eastvantage Careers

New South Wales

Job Description

Eastvantage Careers is seeking a Customer Experience Assistant to manage live chat and social media inquiries, while handling exchanges, refunds, and fraud cases. You will log faults, process credits, and track wholesale inquiries via Woocommerce.

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The role involves monitoring reviews, preparing monthly CS reports (retention and NPS), and coordinating with the stockist/warehouse team as needed. Prior BPO with ecommerce exposure is preferred.

📌 E Commerce Customer Experience Specialist New South Wales
🏢 Eastvantage Careers
📍 New South Wales

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