Job Description

DAG Tech seeks a Tier II IT Support Engineer to fulfill a key role on our Engineering Operations team in Sydney. Responsible for front-line support and management of technology systems, you will be exposed to a wide variety of technologies and interface directly with end-users. Your goal will be to support IT solutions and provide excellent service desk support.

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Role Description

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Support end-users with effective resolutions. Sample tasks include:n n
Computer configurations and troubleshooting
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Hardware troubleshooting
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Network connectivity issues
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Video conferencing system troubleshooting
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User onboarding and offboarding
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Cloud services account creation and configuration
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Password resets
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Configuring user permissions
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Ensure high quality of support
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Responsible for helpdesk issue resolution on workstations, laptops, mobile devices, network devices, and cloud services
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Build and maintain accurate technical documentation including accurate time tracking
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Role Format

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Type: Full Time Employee
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Schedule: 40 hours per week
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Performance:



At client site 100% of the time, Sydney
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Paid Time Off (PTO): Federal holidays, 2 weeks vacation, 1 week personal
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Technical Proficiencies Required

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Desktop: Windows, Mac
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Mobile: iPhone, Android
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Cloud: Microsoft 365, Google Workspace, Zoom
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Network: Ethernet, wireless, firewall, router
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Personal Skills Required

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High level of professionalism
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Positive attitude
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Superior customer service skills
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Team player
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Consistency and reliability
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Exceptional verbal communication and technical writing skills
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Ability to multi-task gracefully
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Ability to exercise explicit judgment
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Opportunities for Advancement

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Tier III engineering
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Project engineering
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Cybersecurity roles
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Compliance support roles
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Client management responsibilities
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Engineering management responsibilities
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Engagement: Full Time Employee | Salary: $62,400–$79,040/year | Location: Sydney, NSW, Australia (In office)

📌 Senior It Support Engineer On Site Sydney New South Wales
🏢 DAG Tech
📍 New South Wales