Job Description

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Full time - 36.25 hours per week | Continuing position
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HEWL 7 $99,878 - $110,446 + 17% super and great benefits
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Based in Townsville
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Help shape the future of research at JCU. We're looking for a dynamic and motivated Team Leader to guide our HDR Program Support Team and deliver exceptional services to Higher Degree Research candidates and supervisors across the University.

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In this pivotal role, you'll lead a small, high-performing team responsible for providing efficient, accurate and consistent academic and administrative support. You'll coordinate workloads and priorities, streamline processes, and act as a key escalation point for complex queries—ensuring our HDR community receives outstanding service at every step.

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You'll contribute to strategic planning within the Graduate Research School, drive continuous improvement initiatives, and support compliance, reporting and audit requirements through high-quality data analysis and documentation. Your ability to build solid relationships, influence stakeholders and lead with authenticity will be central to your success.

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What you'll bring

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A relevant degree or equivalent experience in academic or research administration.
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Proven leadership capability, with experience developing teams and fostering a culture of service excellence.
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Strong organisational skills and the ability to manage competing priorities and complex projects.
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Excellent written communication and analytical skills, with confidence preparing reports and procedural documentation.
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Advanced interpersonal and negotiation skills, with the ability to work effectively across diverse areas of the University.
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Solid problem‐solving skills and sound judgement in resolving complex operational issues.
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Confidence using enterprise systems, databases and digital tools to support workflow efficiency.
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Join a university committed to excellence, sustainability, reconciliation and delivering a brighter future for the Tropics. If you're passionate about leading people, improving processes and supporting research success, we'd love to hear from you.

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JCU celebrates diversity and is committed to creating a safe, inclusive, and welcoming setting for all. We encourage applications from people of all backgrounds who meet the role requirements.

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📌 Team Leader, Hdr Program Support Townsville (Australia)
🏢 James Cook University Employees, Location, Alumni
📍 Australia