04 Sep
|
Latitude
|
Victoria
Job Description
Latitude is seeking a Head of Customer Resolution & Hardship to lead enterprise-wide resolution, dispute resolution and hardship care across Australia & Current Zealand. You will manage conduct risk, strengthen service outcomes and maintain trusted regulator relationships.
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You will drive compliant performance using complaints insights to identify risks, trends and prospects for continuous improvement, partnering with executives and external bodies for strategic outcomes.
📌 Director, Customer Resolution & Hardship Victoria
🏢 Latitude
📍 Victoria