Job Description

About Us

n

Reece is an Australian icon - we've been around for over a century. We've grown a lot in that time, but we've held onto what matters most: looking after our people, our customers and living our values every day. Now we're a publicly listed company with over 9,000+ people across Australia, New Zealand and the United States. In ANZ we have 670+ branches and we are Australia's largest plumbing and bathroom products supplier. Being committed to delivering the best service possible, we're growing both nationally and internationally and we are recruiting a Customer Care Officer to help us on this journey.

n

About The Chance

n

This is a fantastic opportunity to join our Customer Care team in Dandenong South, helping us to create great customer experiences.

n

Your Key Responsibilities Include

n

n
Providing a strong customer service experience by providing accurate product knowledge and effectively handling warranty claims
n
Confidently talk to customers over phone and email; managing enquiries, service needs and complaints
n
Learning a wide product range and become a technical expert in a specified field
n




Using your exceptional communication skills to provide our customers and suppliers with the very best service.
n

n

About You

n

At Reece, we aim to improve the lives of our customers and our people by striving for greatness every day. We'd like to hear from you if this sounds like you:

n

n
You're passionate about providing outstanding customer service
n
You approach challenges with a positive attitude and resilient mindset, and are able to work through problems methodically, involving others as appropriate
n
Exceptional communication skills on all levels, and a great team player
n
Ability to prioritise multiple competing tasks
n
Have a strong work ethic and the ability to work autonomously and as part of a team.
n

n

In return we offer a outstanding working setting with onsite parking, uniform allowance, significant product discounts, and access to fuel, gym and other awesome discounts. All this along with extensive training, working for a large publicly listed organisation.

📌 Customer Care Officer Victoria
🏢 Reece Group
📍 Victoria