We have fantastic career prospects for passionate Senior Dispute Resolution Specialists to help drive financial fairness in our Financial Difficulty team.
As a Senior Dispute Resolution Specialist, you will play a central role in how we consider and resolve complaints. You will:
Review complaints from consumers and small businesses that have not been resolved directly with the financial firm
Work with customers to gather information and understand the core issues
Apply a sound understanding of the AFCA complaint resolution criteria including relevant legal principles, applicable industry codes or guidance, positive industry practice and previous AFCA decision to resolve financial complaints fairly and efficiently
Utilise alternative dispute resolution methods to help parties resolves complaints by negotiation
Investigate complaints that cannot be resolved by negotiation and produce preliminary assessments and draft decisions in Plain English.