About the Role:
We are seeking a Technical Support & Customer Service Consultant to join our client’s team. This is an onsite and customer-focused role providing technical support, troubleshooting, system assistance, and client service across construction sites.

Key Responsibilities:
Provide technical and customer support for access control systems
Troubleshoot basic technical, mechanical, and system issues
Assist with onsite testing, commissioning, handovers, and client training
Support clients, contractors, electricians, and site teams with technical queries
Coordinate with internal teams and installers to resolve issues
Use systems such as HammerTech, Monday.com, and HubSpot for communication and support
Complete basic hands-on technical tasks and adjustments where required
Keep customers updated on issues, progress, and resolutions

You will ideally have:
Excellent communication and customer service skills
Must be an Australian Citizen or Permanent Resident
A positive attitude and solid work ethic
A genuine interest in technology and learning new systems
Robust troubleshooting and problem-solving skills
A practical, hands-on approach
Confidence working with clients and construction site teams




Experience in technical support, field service, electrical, mechanical, security, or construction technology is desirable
Positive computer skills and the ability to learn new software quickly
A current driver's licence and willingness to travel to construction sites

What We're Looking For:
This role would suit someone who:
Enjoys technology and troubleshooting
Likes working onsite and being hands-on
Is confident speaking with customers and solving problems
Has a can-do attitude and is willing to learn
Takes ownership and follows issues through to resolution
Enjoys working in a customer-focused environment

Benefits:
Join a growing Australian construction technology business
Supportive and tech-driven work environment
Training provided on systems and access control technology
Opportunity for career progression
Develop technical support and customer service skills

About the Company:
Our client is a leading provider of access control solutions for construction sites across Australia, providing cutting-edge technology, system integration, and ongoing technical support.

📌 Technical Support & Customer Service Consultant Sydney
🏢 Frontline Recruitment Group
📍 Sydney