Contribute to enterprise systems transformation projects across multiple business unitsInfluence process design, application governance and technology lifecycle decisionsGain exposure to major platforms, integrations and potential ERP implementation workBuild solid relationships with business stakeholders, IT teams, vendors and implementation partnersTerm: 12 month fixed term contractLocation: Collins St, Melbourne$130k + superThe CompanyOur client is an established organisation investing in the support, improvement and governance of its business application portfolio.
The technology function works across multiple business areas and partners with vendors and delivery teams to align applications with organisational needs and strategic goals.The RoleThis 12-month Business System Analyst opportunity combines business analysis, application support, portfolio governance and project delivery.
You will work closely with stakeholders, IT teams and vendors to troubleshoot issues, map processes, define requirements, support testing and improve systems throughout their lifecycle.ResponsibilitiesMap business processes, conduct gap analysis and assess requests against existing application capabilitiesMaintain accurate application portfolio information and analyse functionality, cost, usage and lifecycle dataProvide BAU application support, user guidance, issue monitoring and clear system documentationFacilitate workshops, interviews and demonstrations to capture feedback and refine requirementsTranslate business needs into functional and technical specifications for developers, vendors and project teamsPrepare test cases and plans,



support UAT and validate that delivered solutions meet business needsCreate user guides and training materials, and deliver end‐user trainingSupport application governance, licensing, compliance, onboarding, optimisation and retirement activitiesEnhancements and integrations across Salesforce, a custom application portal and StarRezAssessment of mobile application and digital identity verification solutionsIntegration planning involving StarRez, myBuildings and MRIDevelopment of an approved software list, technology lifecycle approach and procurement policyDecommissioning low‐value or redundant applications and identifying suitable replacementsPotential involvement in a new ERP implementationWhat our client requiresEssential experience5+ years' experience as a Business Systems Analyst, Business Analyst or related IT professional supporting enterprise or mid‐scale applicationsStrong business analysis capability across requirements elicitation, process mapping, gap analysis and specification developmentExperience supporting and improving business applications through troubleshooting, documentation and end‐user supportExperience contributing to IT projects, including solution design, UAT planning, validation and implementation supportStrong stakeholder engagement, workshop facilitation, analytical and problem‐solving skillsUnderstanding of data management, integrations, security, governance, compliance and software licensingHighly regardedExposure to application portfolio management and system lifecycle activitiesExperience with SaaS platforms, cloud applications, integrations or low‐code/no‐code toolsKnowledge of data mapping and migration techniquesTertiary qualification in Information Technology, Business Information Systems or a related discipline
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📌 Business Systems Analyst (Melbourne)
🏢 Akkodis
📍 Melbourne