DAG Tech seeks a Tier II IT Support Engineer to fulfill a key role on our Engineering Operations team in Sydney.
Responsible for front-line support and management of technology systems, you will be exposed to a wide variety of technologies and interface directly with end-users.
Your goal will be to support IT solutions and provide excellent service desk support.Role DescriptionSupport end-users with effective resolutions.
Sample tasks include:Computer configurations and troubleshootingHardware troubleshootingNetwork connectivity issuesVideo conferencing system troubleshootingUser onboarding and offboardingCloud services account creation and configurationPassword resetsConfiguring user permissionsEnsure high quality of supportResponsible for helpdesk issue resolution on workstations, laptops, mobile devices, network devices, and cloud servicesBuild and maintain accurate technical documentation including accurate time trackingRole FormatType: Full Time EmployeeSchedule: 40 hours per weekPerformance:



At client site 100% of the time, SydneyPaid Time Off (PTO): Federal holidays, 2 weeks vacation, 1 week personalTechnical Proficiencies RequiredDesktop: Windows, MacMobile: iPhone, AndroidCloud: Microsoft 365, Google Workspace, ZoomNetwork: Ethernet, wireless, firewall, routerPersonal Skills RequiredHigh level of professionalismPositive attitudeSuperior customer service skillsTeam playerConsistency and reliabilityExceptional verbal communication and technical writing skillsAbility to multi-task gracefullyAbility to exercise clear judgmentOpportunities for AdvancementTier III engineeringProject engineeringCybersecurity rolesCompliance support rolesClient management responsibilitiesEngineering management responsibilitiesEngagement: Full Time Employee | Salary: $62,400–$79,040/year | Location: Sydney, NSW, Australia (On-Site)
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📌 Senior It Support Engineer – On-Site Sydney
🏢 DAG Tech
📍 Sydney