Progress with purpose at one of Australia's largest health care providersGet ahead with salary packaging, benefits and professional development in a supportive team environmentVery broad range of IT experience available to the right candidate12 ninths fixed term contractHybrid/Flexible Working arrangements availableLocation - MelbourneMelbourne, VIC, AustraliaFixed Term - Time SpecificClosing on: Sep *******Position DescriptionProgress with purpose at one of Australia's largest health care providersGet ahead with salary packaging, benefits and professional development in a supportive team environmentVery broad range of IT experience available to the right candidate12 ninths fixed term contractHybrid/Flexible Working arrangements availableLocation - MelbourneAbout The RoleThe Senior Service Delivery Analyst provides advanced technical support and site ownership, ensuring stable and reliable ICT environments across assigned facilities.This role is responsible for resolving complex incidents, supporting frontline staff, and maintaining strong relationships with stakeholders to ensure ICT services support safe and effective care delivery.Your main duties will include:Support a collaborative and high-performing team environmentMinimise disruption to clinical and operational servicesHandle complex and high-impact callsContribute to service improvement initiativesBuild strong relationships with site staffProvide guidance and support for others within Service DeliveryParticipate in on-call roster and provide support for critical incidentsWork in accordance with the mission and vision of Calvary and actively participate in developing a culture that promotes Calvary'svalues of healing, hospitality, stewardship, and respect.Will involve after hours support from time to timeAbout YouDemonstrated experience in ICT support within complex environmentsStrong technical troubleshooting skillsAbility to manage escalated incidentsStrong communication and stakeholder engagement skillsHave access to a car and valid current drivers licenseFor further information please contact Darren Grieves at Why work for Calvary?
At Calvary, our staff matter.With over 130 years' experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.Your perks:NFP salary packaging benefits, discounted health insurance and gym membershipsPaid parental leaveTraining, development pathways and career opportunitiesFlexible hours that make sense for youPlease note the following:As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to reference checks, work rights, criminal history check, NDIS/WWCC/WWVP checks, and a health evaluation to ensure suitability for the roleYou will be required to provide evidence of immunisation as required for your role
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📌 Senior Service Delivery Analyst (Melbourne)
🏢 Calvary Health Care
📍 Melbourne