DescriptionOxford Economics, a leading global economic research and consultancy firm, is seeking a Customer Success Manager to join our APAC Account Management team.DepartmentDepartment: APAC SalesLocationLocation: Sydney, AustraliaOxford Economics, a leading global economic research and consultancy firm, is seeking a Customer Success Manager to join our APAC Account Management team.
This role will take ownership of a portfolio of subscription clients across Sydney and the wider APAC region, with responsibility for driving retention, renewals, and long-term client value.
The Customer Success Manager will act as a strategic partner to clients, ensuring they derive maximum value from Oxford Economics' services, while identifying opportunities for growth and expansion.
Working closely with Account Managers, Business Development, and internal stakeholders across the region, this role plays a key part in supporting Oxford Economics' continued growth across APAC.Key ResponsibilitiesOwn and manage a portfolio of subscription clients, with accountability for retention, renewals, and client satisfactionBuild strong, long-term client relationships, acting as a trusted advisor on how to maximise value from Oxford Economics' products and servicesLead onboarding and training for new clients, ensuring successful adoption and engagementProactively monitor client usage and engagement, identifying risks and opportunities to drive retention and expansionPartner with Account Managers to develop and execute account strategies, including upsell and cross-sell opportunitiesHandle complex client queries and coordinate with internal teams, including economists, IT, product, and research teams, to deliver solutionsAnalyse client data and usage trends to provide insights and recommendations internally and externallySupport renewal processes through structured account reviews and strategic engagementContribute to content-led client engagement initiatives,



including webinars, regional updates, product communications, and client briefingsEnsure accurate tracking of client activity and pipeline in SalesforceInternal Collaboration & LeadershipAct as a key liaison between clients and internal teams, ensuring feedback is shared and actionedProvide insights on client needs, product gaps, and market trends to support product development and regional client strategyWork closely with colleagues across APAC and other global teams to ensure a consistent client experienceMentor or support more junior team members where appropriateContribute to improving internal processes, tools, and client success strategiesSkills, Knowledge & ExpertiseProven experience in Customer Success, Account Management, or a client-facing role within a subscription, research, data, SaaS, financial services, consulting, or information services businessStrong track record of managing client relationships and driving retention and growthExcellent communication and presentation skills, with the ability to engage senior stakeholders across different markets and culturesHighly organised, with the ability to manage multiple accounts and priorities effectivelyStrong analytical skills, with experience interpreting client usage data and trendsExperience using CRM systems, such as SalesforceProactive, solutions-oriented mindset with robust problem-solving abilityComfortable working cross-functionally in a fast-paced, collaborative, international environmentFluent in EnglishAdditional Asian language skills would be advantageous but are not essentialEqual Employment Opportunity (EEO)Oxford Economics is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by governmental or local laws.
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📌 Customer Success Executive (Sydney)
🏢 Oxford Economics
📍 Sydney