Thomastown | Full Time | PermanentAn exciting opportunity is available for an experienced Customer Service & Sales Administrator to join a well established Australian business based in Thomastown.This is a varied role that combines customer service, sales administration, order processing and general administration, making it ideal for someone who enjoys a busy environment and takes pride in providing a high level of service.Working as part of a supportive team, you will deal directly with electrical contractors, wholesalers and trade customers, assisting with enquiries, processing orders and coordinating with internal teams to ensure everything runs smoothly from order through to delivery.This is a great opportunity for someone with previous customer service or administration experience who is looking to join a stable business and build their knowledge within the electrical and trade industry.About the roleAs the Customer Service & Sales Administrator, you will provide day to day support to customers and the wider sales and operations teams.Answering incoming calls and responding to customer enquiries in a friendly and professional mannerProcessing customer orders accurately and efficientlyEntering orders and customer information into internal systemsAssisting electrical contractors, wholesalers and trade customers with their day to day requirementsFollowing up customer orders and providing updates regarding delivery requirementsLiaising with warehouse, sales and production teams to ensure orders are processed correctly and on timeSupporting the sales team with administration and customer requirementsMaintaining and updating draw down spreadsheetsCompleting general administration and data entryMaintaining accurate customer and order recordsAssisting with order tracking,



follow ups and other administrative tasksManaging multiple customer requests and priorities throughout the dayProviding general administrative support to the wider team as requiredAbout youWe are looking for an organised and customer focused administrator who enjoys working with people and is comfortable managing a busy workload.You will ideally have:Previous experience in customer service, sales administration, administration or a similar roleStrong communication skills and confidence speaking with customers over the phoneExcellent attention to detail and accuracy when processing orders and entering informationStrong organisational and time management skillsThe ability to manage multiple tasks and prioritiesA proactive approach and willingness to assist wherever requiredGood computer skills and confidence working across different systemsStrong Microsoft Excel skills, including sorting, filtering and basic formulasA professional and friendly approach to customer serviceThe ability to work independently while also contributing positively to a team environmentExperience within the electrical, trade, manufacturing, distribution or wholesale industries would be highly regarded.
Exposure to dealing with electrical contractors or wholesalers would be an advantage, however, industry experience is not essential for the right candidate.Why join?
This is an prospect to join a stable and established Australian business in a role where you will become an important part of the customer service and sales support function.You will benefit from:Full time permanent employment based in ThomastownA stable and established Australian businessA friendly and supportive team environmentA varied role combining customer service and administrationRegular interaction with customers and internal teamsThe opportunity to develop your knowledge of the electrical and trade industryA role with variety and responsibility rather than purely repetitive administrationThe opportunity to build your skills across customer service, sales administration and operations
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📌 Sales Administrator (Victoria)
🏢 Core Talent
📍 Victoria