Associate, Guest SolutionsJoin our winning team, **** South, as an Associate of Guest Solutions.
**** South owns and operates 30 Ashley stores and 3 distribution centers across the southeast, including locations in Georgia, Florida, Alabama, North Carolina, Mississippi, and Virginia.
Our company is focused on employee growth and development, providing exceptional customer service and being passionate about what we do!
Position Summary:The Associate of Guest Solutions is the front line of the guest experience.
This role is cross-trained on every Guest Solutions function and is expected to handle any guest interaction from first contact through final resolution.
Associates take incoming calls, manage customer care issues, process service and warranty claims, coordinate delivery support, handle order management, schedule services, execute save strategies, and provide virtual in-store support via tablet and Teams.
There are no separate queues or specialists - every Associate owns the full guest journey.Job Duties:Handle all incoming guest calls and resolve issues at first contact whenever possibleProcess service and warranty claims from intake through resolutionCoordinate delivery support including scheduling, tracking, and issue resolutionManage post-purchase order tasks: ticket splitting, payments, messaging, and status updatesExecute save strategies when guests express intent to cancel or return,



using authorized tools and offersProvide virtual in-store support via tablet and Teams when stores have escalated guests on the sales floorFollow up with guests proactively to ensure resolution and satisfactionMaintain accurate records in CRM and ticketing systems for every interactionComplete and maintain cross-training certifications across all Guest Solutions functionsParticipate in team huddles, coaching sessions, and quality reviewsSupport the store support Teams channel during assigned shiftsMeet individual KPI targets for CSAT, first-call resolution, saves, and follow-up compliance.Required Qualifications:Education: High School diploma or equivalent, required.Experience: 1+ year of customer service, call center, or guest-facing experience, required.Physical and Work Environment Requirements:Physical Demands: Lifting (10lbs), Standing (25% of Time), Travel (0% of Time)Work Environment: Office SettingSchedule: Weekdays, Evenings, and Weekends.Why **** South?
Compensation: Competitive commission-based pay with performance bonusesBenefits: Comprehensive benefits package for you and your family, including medical, dental, vision, disability, and life insurancePaid Time Off: Paid vacation and sick leaveRetirement: 401(k) retirement plan with company matching contributionsTuition Assistance: College tuition support through Thomas UniversityEmployee Discounts: Generous employee discounts on furnitureCareer Development: Long-term career advancement opportunities with a solid promote-from-within culture.
Many of our leaders at **** South began their careers here- when you join us, you're not just taking a job, you're building a future!
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📌 Associate Of Guest Solutions (Western Australia)
🏢 1915 South / Ashley
📍 Western Australia