Provide L1/L2 onsite IT support for end users, desktops, laptops, printers, and peripherals.Troubleshoot Windows OS, Microsoft 365, Active Directory, VPN, and basic network issues.Install, configure, and maintain desktops, laptops, applications, and IT hardware.Handle hardware/software incidents, troubleshooting, and root-cause analysis.Perform user account, access, and basic AD administration.Support IT asset management, hardware inventory, and device lifecycle activities.Coordinate with remote infrastructure/network teams and external vendors for issue resolution.Maintain incident records, technical documentation, and follow ITIL/ITSM processes.Provide onsite support during moves, installations, upgrades, and technology deployments.Key Skills:Field/Desktop/End User SupportWindows *****Microsoft 365 / Office 365Active DirectoryHardware & Software TroubleshootingBasic Networking – TCP/IP, DNS, DHCP, VPNITSM / ServiceNowIT Asset ManagementRemote & Onsite SupportStrong communication and customer-service skills
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📌 It Support Engineer (Brisbane)
🏢 Teceze
📍 Brisbane