We are a retail e-commerce business operating in Australia, committed to providing quality products and a seamless shopping experience to customers around the world.
Our team maintains a relaxed, pragmatic atmosphere with a robust focus on efficiency and collaboration.
As our business continues to grow, we are looking for a detail-oriented and responsible team member to join us in managing store operations, data reporting, and customer communication.We offer more than just a job - we value long-term growth and partnership with every team member.Key Responsibilities1.
E-commerce Store OperationsProcess daily orders, manage product listings, and update inventory informationVerify product pricing and shipping settings to ensure backend accuracyMonitor store performance and promptly address system alerts or issues2.
Data Reporting & AnalysisRegularly export sales data (order volume, revenue, conversion rate, etc.) and generate simple reportsTrack cost, profit, and other key business metrics to assist with basic financial reconciliationMonitor inventory turnover and set low-stock alerts for best-selling itemsAssist in creating weekly/monthly operational dashboards3.
Customer Service & CommunicationRespond promptly and professionally to customer inquiries from around the world via email and online chatAddress pre-sales questions (product sizing, shipping times, return/exchange policies) and post-sales follow-upsBuild and maintain positive customer relationships to enhance overall shopping experience and satisfactionAbout YouEssential:Previous experience in e-commerce operations or customer service is preferred but not required - we provide comprehensive on-the-job training for motivated newcomersProficient in Excel or similar spreadsheet tools for daily data organisation, basic statistics, and report generationStrong written English skills to communicate clearly and professionally with customers worldwideDetail-oriented, self-motivated,



and capable of handling multiple tasks independently in a remote work environmentDesirable (not essential):Experience with e-commerce backend platforms or customer service management toolsBackground in data organisation, reporting, or basic analysisWorking Hours & RemunerationWorking Hours: 36 hours per week, 5 days per week, 6 hours per day (2 hours in the morning + 4 hours in the afternoon) - specific schedule is negotiableWeekend Work: While Saturday and Sunday are not standard working days, the successful candidate will be responsible for completing daily order processing and data reports on these days.
This can be done flexibly at any time during the weekend.Pay Rate: Hourly rate, $*****-$***** per hour + SuperannuationPay Cycle: Fortnightly (paid every two weeks), deposited directly into your nominated bank accountProbation: 3-month probation period with the same pay rate and entitlementsWhat We OfferFlexible remote work - no commute requiredCompetitive pay with Superannuation, paid fortnightly on timeComprehensive onboarding training - no prior experience neededLong-term growth and development opportunitiesA supportive, friendly team cultureHow to ApplyPlease send your resume to: Email subject line: Application for E-commerce Operations & Customer Service + Your NameWe will respond to all applications within 3 business days.
Shortlisted candidates will be contacted for an online interview.Our Commitment to DiversityWe embrace diversity and inclusion and are proud to be an equal opportunity employer.
We strongly encourage applications from people of all backgrounds, including Aboriginal and/or Torres Strait Islander peoples, people with disability, people from culturally diverse backgrounds, and people of all ages and genders.Additional NotesFull training will be provided to help new team members quickly familiarise themselves with store operations and workflowsWeekend order and data tasks can be flexibly scheduled at any time during the day without affecting personal rest time

📌 E-Commerce Operations & Customer Service Specialist (Remote) (Tweed Heads)
🏢 THOMAS ROBERT CHURCHILL
📍 Tweed Heads