Who we are
The NSW Early Learning Commission (Commission), established as the independent regulator for early childhood education and care (ECEC) in New South Wales on 1 December ****, is responsible for regulating more than 6,000 ECEC services across the state.
Our role is to ensure services meet high standards of safety, quality, and compliance through ongoing assessment, monitoring and enforcement.
The Commission places children at the centre of all decision-making, working to ensure they are secure, respected, and supported to thrive in high-quality early learning environments that promote their development, wellbeing, and lifelong learning.
It also drives continuous improvement across the sector through evidence-informed regulation and reform to strengthen community confidence in ECEC services.
The Commission respects and values Aboriginal and Torres Strait Islander peoples as the First Peoples of Australia.
Ongoing Full time opportunity
Located in Parramatta with flexible working arrangements available
Salary ranges from $116,981 to $129,492 p.a. plus superannuation and annual leave loading
About the role
As the Information and Enquiries Coordinator you will oversee the day-to-day operations of a service delivery team within a call-centre environment, providing guidance and support to ensure accurate, timely, high-quality responses and advice to customers and stakeholders relating to early childhood education and care (ECEC) services.
Your responsibilities will also include:
Monitoring and coordinating incoming enquiries, ensuring timely resolution and appropriate escalation of serious matters
Coaching and developing team capability to deliver consistent, high-quality customer service
Analysing performance data and opportunities to improve systems, process and service delivery
Preparing clear, evidence-based correspondence, reports and submissions
About you
To be successful in this role,



you will bring leadership experience to guide and support a high-performing team.
With a strong risk-based mindset and customer-centred approach, you will ensure timely, informed and effective responses to enquiries that contribute to safe and high-quality of ECEC services.
You will also demonstrate:
Proven ability to lead, guide and support a team in a fast-paced, high-volume environment
Confidence in coaching team members to navigate complex and sensitive customer interactions
Strong critical-thinking skills to identify emerging trends, issues, assess risk and make timely and informed decisions
Excellent communication skills, with the ability to provide clear advice and guidance to team members and stakeholders
Effective collaboration and stakeholder engagement skills to maintain consistent, high-quality service delivery
Essential requirements of the role
Current and valid Working with Children Check (WWCC) Clearance for paid employment.
Demonstrated understanding of and commitment to the value of early childhood education and care.
Advantages
Flexible working arrangements
35 hour working week
Competitive pay, salary sacrificing, employer's contribution to superannuation and annual leave loading
Flex Leave entitlements, generous holidays &leave; conditions
Health & Wellbeing and Employee Assistance Programs.
Opportunities for advancement and mobility across the Early Learning Commission to support your career growth




Note:the selection process will include a range of assessment techniques to assist in determining your suitability for the role.
Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.
This is a child-related role.
As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment).
Visit the website for more information.
Candidates must have Australian work rights (citizens, permanent residents, Current Zealand citizens or a valid work visa).
Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.
Closing date Monday 14 September **** at 11:59pm.
For role enquiries please contact Fiona Byrne at ****** and for recruitment process enquiries please contact Jenny Nguyen at ******
We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people.
If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above.
For more information, visit the NSW Department of Education's Diversity, equity and inclusion webpage.
A recruitment pool may be created through this process for ongoing and temporary opportunities in the same or similar roles.
The pool will consist of applicants assessed as suitable, who may be considered for temporary, term or ongoing positions over the next 18 months.
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📌 Information & Enquiries Coordinator (New South Wales)
🏢 the original
📍 New South Wales