This is a hands-on and strategic role, working closely with the Executive Leadership Team to ensure technology, infrastructure and systems continue to support the growth of the business.
You'll be involved across IT strategy, day-to-day operations, infrastructure, cybersecurity and future technology initiatives.
Key responsibilities
Develop and execute a comprehensive IT strategy aligned with organisational objectives
Provide strategic technology advice to the Executive Leadership Team and senior stakeholders
Develop technology roadmaps, budgets, policies and investment plans
Identify opportunities to leverage technology to improve productivity, customer experience and business performance
Lead organisational technology transformation and change initiatives
Oversee the day-to-day delivery, reliability and performance of IT services
Manage IT infrastructure, networks, cloud environments, systems, applications, end-user computing and telecommunications
Establish appropriate service management processes, SLAs, KPIs and performance standards
Develop robust business continuity, disaster recovery, backup and technology resilience strategies
Establish and maintain the organisation's cybersecurity strategy and framework
About you
Bachelor's degree or diploma in Information Technology, Computer Science, Information Systems or a related discipline




Solid practical knowledge of computer hardware, servers, storage, networking equipment, peripherals and telecommunications infrastructure
Understanding of network architecture, including switches, routers, firewalls, Wi-Fi, structured cabling and connectivity
Knowledge of server and storage technologies, including physical and virtualised environments
Understanding of hardware lifecycle management, procurement, asset management, warranties and equipment replacement planning
Knowledge of data centre infrastructure, power, cooling, physical security and environmental considerations where relevant
Relevant industry certifications desirable, such as CompTIA A+/Network+, Cisco CCNA, Microsoft, AWS, Azure or equivalent infrastructure certifications
About us
McPhail's Furniture is a family-owned and operated Australian furniture business based in Wangaratta, North East Victoria.
For more than 57 years, we've continued to grow and evolve while staying true to the values the business was built on — our people, our customers and genuine service.
Today, McPhail's is a rapidly growing retail and e-commerce business supported by a large warehousing and logistics operation, our own delivery fleet and an expanding technology environment.
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📌 Head Of It (Wangaratta)
🏢 McPhail's
📍 Wangaratta