Repromed, part of the Monash IVF Group,are leading the future of reproductive care:
Repromed is renowned for advancing the delivery of reproductive health servicesfor contemporary lifestyles.
As leaders in our field, we offer a dynamicworkplace to those seeking to make a difference.
You'll be joining a team ofmultidisciplinary specialists who collaborate to improve the experience andoutcomes for patients with care and compassion.
Repromed values each and every one of our employees: Leading the evolution of care also means caring for our people.
We ensureall employees feel included, supported and valued.
Being part of Repromed givesyou access to many benefits, including the following:
ALearning & Development Framework that supports your professionaldevelopment
Accessto a contemporary Employee Assistance Program for employee wellbeing;physical, mental, social and financial.
Discountson Repromed fertility and ultrasound services
PaidParental Leave - 12 weeks plus superannuation
A role with unique responsibilities:
The Patient Services Team Leader plays a crucial role in achieving the Repromedvision.
Reporting to the Patient ServicesManager, this position existesto lead the Patient Services team which isaccountable for reception, medical records, telephony and clinic administration at Dulwich and Mawson Lakes.
The Patient Services Team Leader willwork collaboratively with other departmental leaders to ensure the team fullydelivers the care and services promised to patients, doctors and otherstakeholders.
Under guidance from the Leadership team,you will have the following responsibilities:
Rosteringand timesheet approvals
Oversee invoicing and receipting,patient financial communication and debtor management
Foster a positive, inclusive andpsychologically protected workplace culture
Establish and monitor KPIs inconjunction with PSM
Induction of new staff,



successionplanning and identify emerging talent within the team
Patient feedback resolution and escalation
Drive employee engagementinitiatives and support wellbeing programs
Champion exceptional patientcentred care across all patient touchpoints
Support achievement of clinicanddepartment growth targets through operational excellence
Monitor productivity, staffingrequirements and resource utilisation
Lead and participate in Departmentquality improvement projects based from operational metrics.
Ensure seamless coordination ofpatient pathways
Are you the ideal candidate for us?
The ideal candidate will see their role as vital to the success of theorganisation.
Understanding there are ups and down in reproductive health, our PatientServices team is sensitive to the needs of patients and will support theirwell-being through timely and considered communication and care.
Ideally you will bring the following:
Demonstratedability to lead, develop and mentor a high-performing team
Superiororganisation and time management skills, with a proven ability tomultitask
Exceptionalinterpersonal, communication and relationship-building skills
Strongattention to detail and commitment to accuracy
Comprehensiveunderstanding of Medicare and Private Health Fund billing
Highlevel of initiative and problem-solving capability
Abilityto manage sensitive and complex patient interactions with empathy andprofessionalism
Experienceworking collaboratively within a multidisciplinary healthcare workplace




Understandingof patient confidentiality requirements and healthcare privacy obligations
Provenability to drive continuous improvement and support operational excellence
Resilience,adaptability and a positive approach in a fast-paced clinical setting
Awillingness to embrace the Monash IVF Group Principles: Care, Collaborate,Communicate, Commitment and Create.
The successful applicant will be based primarily at our Dulwich clinic, however may also be occasionally required to work from our Mawson Lakes and Darwin locations (all travel and accommodation expenses in Darwin are covered).
As the brave leaders of progressive reproductive care, Monash IVF Group offers dynamic workplaces for those driven to make a difference.
We are the trailblazers.
The courageous, curious, and compassionate people advancing the delivery of reproductive care for contemporary lifestyles.
Each one of us is helping to shape a better future.
In our clinics, labs and offices, our national network of multidisciplinary specialists are driving a movement to change the societal approach to reproductive and women's health services.
At Monash IVF Group, we are the experts at the forefront of the industry.
Working with us, you'll be part of a caring team who are committed to positive outcomes.
As the brave leaders of progressive reproductive care, Monash IVF Group offers dynamic workplaces for those driven to make a difference.
We are the trailblazers.
The courageous, curious, and compassionate people advancing the delivery of reproductive and women's health services.
At Monash IVF Group, we are the experts at the forefront of the industry.
Working with us, you'll be part of a caring team who are committed to positive outcomes.
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📌 Patient Services Team Leader (Adelaide)
🏢 Monash IVF Group
📍 Adelaide