Customer Service / Allocator Agent AM Shift
We're seeking an experienced and motivated Customer Service / Allocator Agent to join our high-performing team in Banksmeadow.
This full-time, on-site position combines customer service and operational allocation responsibilities, offering variety, challenge and the chance to make a real impact every day.
If you thrive in a fast-paced environment, enjoy problem-solving and take pride in delivering outstanding service, this could be the role for you.
About the Role
As a key member of our operations and customer service team, you'll coordinate driver and vehicle allocations, manage daily delivery requirements and ensure smooth communication between drivers, warehouse teams and customers.
You'll respond to changing operational requirements throughout the day, including delays, urgent bookings and customer requests, while ensuring drivers and resources are allocated effectively.
Strong organisational skills, attention to detail and the ability to remain calm under pressure while managing multiple priorities will be essential.
You'll also be an important point of contact for internal and external stakeholders, helping ensure operations run efficiently and customers receive a high level of service.
The available shift for this position is Tuesday to Saturday, 4:00 am – 12:00 pm.
Key Responsibilities
Coordinate daily driver and vehicle allocations based on operational requirements
Manage delivery schedules and make real-time adjustments for delays, urgent bookings and changing prioritiesCommunicate with drivers, warehouse teams, operational leaders and customers to ensure smooth service delivery
Respond to customer enquiries and provide accurate updates on deliveries and ETAs
Monitor driver hours, fatigue and breaks in line with NHVR, HVNL and Chain of Responsibility (CoR) requirements
Maintain accurate operational records and documentation




Monitor operational performance and assist with identifying service or delivery issues
Support compliance and reporting activities in line with WHS, CoR and company requirements
Contribute to continuous improvement and a positive, team-focused working environment
What You'll Bring
3+ years' experience in customer service, transport allocation, logistics coordination or administration, preferably within transport, logistics or aviation
Previous experience coordinating drivers, vehicles or transport operations highly regarded
Robust organisational, communication and problem-solving skills
Ability to manage competing priorities in a fast-paced operational environment
Proficiency with transport/logistics systems and Microsoft Office
Knowledge of CoR, HVNL and WHS requirements
Eligibility to obtain a Federal Police Check and ASIC
A proactive, solutions-focused attitude and team-first mindset
Highly Regarded:
Certificate III (or higher) in Transport & Logistics.
Chain of Responsibility and/or Dangerous Goods awareness training.
RACA or AACA accreditation.
Why Join Us?
At Wymap, we value our people and offer a supportive, inclusive and safety-focused environment where your contribution is recognised.
Along with competitive pay and ongoing development opportunities, you'll also have access to:
Fitness Passport with discounted gym and fitness memberships
Novated leasing options
Employee Assistance Program (EAP) providing confidential wellbeing support for you and your immediate family
Reward and recognition programs celebrating employee achievements
Monthly team BBQs and social gatherings to foster a positive team culture
Career development and progression opportunities within a growing Australian aviation logistics business
Ready to take the next step?
Take the next step in your driving career with Wymap Group and be part of the future of airport operations across Sydney.
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📌 Customer Service / Allocator Agent (Victoria)
🏢 Wymap Group
📍 Victoria