Community Facilities Officer - Venue Bookings
Job No:BC****
Location:Blacktown, NSW
Serve with purpose.
Grow through community.
Our Community team makes a visible difference every day.
You work with purpose and empathy, helping people feel safe, supported and connected.
As a Community Facilities Officer - Venue Bookings, you help residents, community groups and local organisations access the spaces they need to meet, celebrate, learn and connect.
You are a key point of contact for venue enquiries and bookings.
You answer phone and counter enquiries, help customers choose the most suitable venue, process bookings and payments, maintain booking records and respond to customer requests and complaints.
You work closely with internal teams and community members to ensure bookings run smoothly and facilities remain accessible and well utilised.
Community facilities are important gathering places across Blacktown City.
They provide access to services, activities and opportunities that bring people together.
Your work supports local groups, families, seniors, women, people with disability, children, young people and culturally diverse communities by helping them access welcoming and inclusive spaces.
Council provides stable and secure employment with practical benefits that support work and life balance.
Through training, mentoring and daily interaction with a diverse community, you continue to build your customer service, administration and community engagement skills.
You thrive in a busy customer focused environment and take pride in providing responsive, professional service.
You bring experience managing enquiries, using computer systems and delivering positive outcomes for customers while helping community facilities remain active, accessible and connected to the people they serve.
At Blacktown City Council, good people make great teams, and great teams build great cities.
Here, you will find the stability and support to keep growing, along with:
a secure, permanent, full-time role with one of Australia's largest councils
an entry level salary commencing at $1,****** per week
access to Council's flextime arrangement
12% superannuation and competitive leave entitlements
ongoing training and development support
access to Fitness Passport, social clubs and wellbeing programs.
Our commitmentto safety




Blacktown City Council is committed to safety.
We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.
We are a child protected organisation that supports and promotes the safety, wellbeing and empowerment of children.
For more detail on this opportunity, clickhereto view or download the position description.
Contact officer: Vanessa Simmonds on
Internal ref: BCC****
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Please select the option which best describes your qualifications in a related field.
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Please describe your experience providing customer service via telephone and/or face-to-face enquiries in a high-volume environment.
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Please outline your experience in venue reservation procedures and management.
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Please explain your experience with technology and administration systems including Microsoft Office, Content Manger and Attekus Bookable.
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Any information that you do provide will remain confidential and will only be used for statistical information to assist with equity and diversity policy development.Have you ever been a serving full-time member of the Australian Defence Force, or a reservist?
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EEO data collection question - Please note providing this information is voluntary.
Any information that you do provide will remain confidential and will only be used for statistical information to assist with equity and diversity policy development.Do you have a disability?
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