The Business Analyst is responsible for enhancing ACH Group's solutions and capabilities by eliciting, analysing, developing, communicating and validating the requirements for changes to customer services, business processes, and information technology systems.
Key responsibilities
Guide the businesses in improving processes, products, services and software
Bridge the gap between IT and the business to redesign processes, determine requirements and deliver solutions to improve customer experience and business operations
Create detailed business analysis, outlining problems, opportunities and solutions for business improvements
Build trusted relationships with business users
Elicitation and capture of business requirements and reporting them back to stakeholders, including identifying and then prioritizing technical and functional requirements
Run workshops within the business, using techniques such as Lean/Six Sigma to ensure process design drives improvements to optimise performance and deliver customer outcomes
Support User Acceptance Testing and Training to ensure the success of the project
About you
Proven varied Business Analyst experience with demonstrated analytical thinking and problem-solving experience




Adaptability and flexibility in your approach; willingness to take on current challenges throughout various stages of projects
Demonstrated experience of successfully delivering outcomes
Proven requirements facilitation and documentation skills
Fantastic communication, interpersonal and consultative skills to build relationships and liaise with a range of stakeholders
A Police Check for Aged Care less than 12 months old at commencement
Friendly and inclusive culture, supporting diversity and employee wellbeing
Financial advice for HESTA members, our preferred superannuation supplier
Wellbeing program including free employee assistance program
Recognition program acknowledging significant contributions
Salary packaging to maximise your take home pay
Discounted Corporate Membership - Health Insurance
About us
For over 70 years, ACH Group a leading not-for-profit in aged care, has enriched the lives of older South Australians.
With over 1,900 dedicated individuals working together, we're able to create good lives for our customers.
With purpose lead roles across residential care, retirement living, home and community care, health and wellness, social experiences and corporate teams, our workforce deliver impact for our residents and customers.
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📌 Business Analyst (Adelaide)
🏢 ACH Group
📍 Adelaide