Take the lead in Reservations at one of Sydney's most iconic luxury hotels.
Sofitel Sydney Wentworth is a landmark of Sydney hospitality, combining a rich Australian heritage with Sofitel's signature French elegance.
With436 beautifully redesigned rooms and suites, Club Millésime, 14 event spaces and a collection of award-winning dining venues, we welcome guests from around the world for everything from luxury stays to major events.
We're looking for an experienced and commercially mindedReservations Managerto lead our Reservations function and play a key role in shaping the guest journey from the very first interaction.
This is an opportunity for a strong hospitality leader who understands that Reservations is about far more than taking bookings — it's aboutdriving revenue, maximising conversion, creating personalised guest experiences and setting the team up for success.
Job Description
Reporting to the Director of Revenue, you will lead the day-to-day operations of the Reservations department, ensuring every enquiry and booking is handled with accuracy, professionalism and a genuine luxury service mindset.
You will:
Lead and developthe Reservations team, creating a high-performing, accountable and engaged culture.
Oversee all individual, group, VIP, corporate and leisure reservations, ensuring accuracy across room types, rates, packages, inclusions and guest preferences.
Driveconversion and upselling opportunities, identifying ways to maximise room revenue and enhance the guest experience.
Monitor reservation queues, cancellations, no-shows, amendments and outstanding enquiries to ensure opportunities are not missed.
Champion apersonalised and anticipatory approachto every guest interaction, from initial enquiry through to arrival.
Build strong relationships with repeat guests andVIPs.
Partner closely withRevenue, Front Office, Guest Relations,



Sales and other hotel departmentsto optimise performance and deliver a seamless guest journey.
Identify and resolve complex reservation matters with sound judgement and a solutions-focused approach.
Ensure departmental procedures, systems and service standards are consistently followed.
Understand market trends, competitor activity and key demand drivers and translate these into commercial opportunities.
Manage rostering, leave planning and resources to ensure the department is appropriately staffed and supported.
Coach and develop the team across product knowledge, systems, sales capability and luxury service standards.
Monitor performance against agreed KPIs and provide regular coaching, feedback and recognition.
Qualifications
We're looking for an established Reservations leader who combinesoperational discipline, commercial thinking and a genuine passion for luxury hospitality.
You'll ideally bring:
Previous experience in aReservations Manager or similar leadership role within a large hotel environment.
Strong understanding of hotel revenue management, distribution and reservations principles.
Experience withTARSandOpera V5 or Opera Cloudis preferred.
A commercial mindset, with a strong understanding of how reservations decisions influence hotel revenue and profitability.
Proven ability tolead, coach and develop a high-performing team.
Exceptional attention to detail and the ability to maintain accuracy in a fast-paced environment.
Confidence managing complex situations and making sound,



timely decisions.A proactive approach — you naturally look for opportunities rather than waiting for issues to arise.
Excellent communication and relationship-building skills across all levels of the hotel.
A genuine passion forluxury guest experiencesand creating personalised moments that make a difference.
Resilience, adaptability and the ability to remain calm and solutions-focused during periods of high demand.
Most importantly, you'll be someone wholeads from the front, takes ownership and is excited by the chance to make a real impact.
Additional Information
Why Sofitel Sydney Wentworth?
Join a globally recognised luxury hospitality brand and enjoy a range of benefits, including:
Global discounts on accommodation, dining and more across100+ Accor hotels and partner venues worldwide
Generous leave entitlements, includingbirthday leave and up to 12 weeks parental leave
30% team member dining discountacross Tilda, Bar Tilda, Delta Rue and Wentworth Bar
Career development opportunities within aglobal luxury hospitality brand
Ongoing learning and development alongside industry leaders
Onsite perks includinglaundered uniforms, complimentary dry cleaning, $2 barista-made coffee, a $5 staff lunch buffet and discounted city parking
Acomplimentary hotel stay packageto celebrate your work anniversary
Free 24/7 access to ourEmployee Assistance Program
Our commitment to Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
We offer reasonable adjustments to support you.
If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Please note that full working rights in Australia are required for this role.
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📌 Reservations Manager (New South Wales)
🏢 AccorHotel
📍 New South Wales