This is an on-site position across the Toowoomba region.
We're now seeking a Service Manager to lead Job Coaches and InWork Support Coaches across multiple sites on the Gold Coast.
If you're a people-leader who thrives on performance, compliance, community engagement and developing capability, this role offers purpose, variety and impact.
You'll be joining a team that lives our values of Integrity, Compassion, Determination and Thriving Together , these guide the way we support clients, our communities and each other.
Responsibilities
Lead, coach and develop Job Coaches and InWork Support Coaches to achieve sustainable employment outcomes
Drive performance across all ESAs, ensuring KPI targets, placement outcomes and service standards are consistently exceeded
Oversee service delivery, workflow and client experience across multiple locations
Ensure full contractual compliance with Employment Services requirements, including audits, quality standards and documentation
Manage financial performance including forecasting, budgeting and achieving ESA profitability targets
Recruit, induct and onboard new team members and manage performance through regular coaching and the Managing for Excellence framework
Build strong relationships with Services Australia, local employers and community partners
Identify operational risks, compliance issues and opportunities for continuous improvement
Promote a values-driven culture grounded in Integrity, Compassion, Determination and Thriving Together
Qualifications
Experience managing teams or multiple sites




Strong leadership capability with experience in coaching, performance management and operational delivery
Commercial acumen and confidence managing budgets, forecasts and financial KPIs
Strong stakeholder engagement skills, including working with Services Australia and community organisations
Ability to work to KPIs and lead others to deliver high-quality outcomes
A genuine belief in our purpose: connecting people and business so both can thrive
A current driver's licence and reliable vehicle
Employment Services Experience highly regarded
Perks
12 weeks Paid Parental Leave
Leadership development & national career pathways across MedHealth
Quarterly recognition programs & social events
Employee Assistance Program (EAP) & wellbeing initiatives
Fitness Passport
Salary packaging & ability to purchase additional leave
All the tools and tech you need to thrive
Quarterly performance incentives
No Weekends or Nights
You are welcome here.
Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking.
We value all these differences.
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.
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📌 Service Manager (Toowoomba)
🏢 Medhealth3
📍 Toowoomba