Customer Support Centre Lead | Coaching & Escalations (New South Wales)

Customer Support Centre Lead | Coaching & Escalations (New South Wales)

03 Sep
|
HenCo Group
|
New South Wales

03 Sep

HenCo Group

New South Wales

Job Description
HenCo Group is hiring a Customer Support Centre Team Leader to oversee day-to-day operations across a 7 day roster in our NSW/Australia hub.
You will drive customer service excellence, coach the team, and coordinate staffing and workflows to ensure efficient, qualified responses to inquiries.
The ideal candidate brings leadership experience in a contact centre or support team, excellent communication skills, and a proactive approach to continuous improvement and safety compliance.

📌 Customer Support Centre Lead | Coaching & Escalations (New South Wales)
🏢 HenCo Group
📍 New South Wales

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