Thrive in an environment where care and kindness are at the heart of everything we do.
With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives.
Working together with our communities, we will empower you to make your own meaningful impact.
We will support you to maintain your wellbeing too, so that you can live life to the full.
Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticatedluxury accommodation, world-class dining, and impeccable hospitality.
The hotel's 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane's best accommodation experience.
The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to **** delegates.
Job Description
We are seeking a dedicated and experienced Night Manager to join our team in Brisbane City, Australia.
As the Night Manager, you will play a crucial role in ensuring the smooth operation of our hotel during overnight hours, maintaining high standards of guest satisfaction, and overseeing the safety and security of our property.
What you'll be doing:
Manage and supervise all aspects of hotel operations during night shifts
Ensure exceptional guest experiences by addressing inquiries, resolving issues, and anticipating needs
Oversee check-in and check-out procedures, maintaining accurate guest accounts and records
Implement and maintain strict security protocols to ensure guest and property safety
Coordinate with other departments to address any overnight maintenance or housekeeping needs
Prepare and analyse nightly reports for management review




Train and mentor night shift staff, promoting a culture of excellence, passion and pride
Handle emergency situations calmly and efficiently, following established procedures
Assist in food and beverage service as needed, ensuring quality and timeliness
Contribute to the continuous improvement of hotel operations and guest services
Qualifications
You'll excel in this role if you have:
Proven experience in hotel management, preferably in a night manager or similar role
Robust leadership skills with the ability to motivate and guide a team
Exceptional customer service orientation with a guest-first mindset
Excellent problem-solving abilities and decision-making skills
Outstanding communication skills, both verbal and written
Proficiency in hotel management software (e.g., Opera) and Microsoft Office suite
Thorough understanding of hotel safety and security procedures
Ability to work efficiently in a fast-paced, ever-changing environment
Flexibility to work overnight shifts and adapt to varying schedules
Detail-oriented with strong organisational and multitasking abilities
Associate's or Bachelor's degree in Hospitality Management or related field (preferred).
Additional information
Bring your passion and dedication to excellence, and we will recognise your contribution with a variety of perks, rewards and development opportunities.




We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best.
Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.
Thrive in our Sofitel Brisbane Central community, with:
Discounts for ambassadors, families and friendsat Accor Hotelsworldwide
Complimentary hotel stay package to celebrate your work anniversary
Complimentary secure parking in the centre of Brisbane
Direct access to Central train station
Complimentary food in the ambassador dining room
Laundered uniforms.
Sofitel is the only French luxury hotel brand with a presence on five continents with 130 properties, in almost 40 countries.
Sofitel Hotels offer contemporary hotels and resorts adapted to today's more demanding and more versatile consumers who expect and appreciate beauty, quality and excellence.
Sofitel is a part of the Accor Hotels group other affiliated brands within this company are Pullman, MGallery, Quay West, The Sebel, Grand Mercure, Novotel, Mercure, Ibis, Ibis Styles and Ibis Budget.
Source: this is an extract from the company's own website
Sofitel is the only French luxury hotel brand with a presence on five continents with 130 properties, in almost 40 countries.
Sofitel Hotels offer contemporary hotels and resorts adapted to today's more demanding and more versatile consumers who expect and appreciate beauty, quality and excellence.
Sofitel is a part of the Accor Hotels group other affiliated brands within this company are Pullman, MGallery, Quay West, The Sebel, Grand Mercure, Novotel, Mercure, Ibis, Ibis Styles and Ibis Budget.
Source: this is an extract from the company's own website
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📌 Night Manager (Queensland)
🏢 Sofitel Brisbane Central
📍 Queensland