Job Description
Job Description
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As a member of the eServices team, you will play a crucial role in delivering exceptional support to clients, ensuring smooth operations for our electronic trading platforms. This role demands a unique blend of technical expertise, strong communication skills, and a client-centric approach, all within a fast-paced, dynamic trading environment.
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Job Description
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As a member of the eServices team, you will play a crucial role in delivering exceptional support to clients, ensuring smooth operations for our electronic trading platforms. This role demands a unique blend of technical expertise, strong communication skills, and a client-centric approach, all within a rapid-paced, dynamic trading environment.
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Responsibilities
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Provide first-line support for trading platforms, managing incidents within SLAs.
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Drive investigations from triage to resolution, ensuring timely issue resolution.
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Monitor alerts and respond proactively to real-time issues.
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Troubleshoot FIX connectivity, order routing, and market data challenges.
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Analyze FIX logs and investigate order/trade activities for accurate resolution.
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Perform operational tasks like order lookups, cancellations, and trade exports.
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Effectively communicate during incidents and manage stakeholder expectations.
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Build and maintain strong relationships with clients and internal teams.
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Stay updated with end-to-end trading workflows for efficient support.
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Support the global shift model with clear and effective handovers.
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Qualifications
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2-3 years of experience in financial services support, ideally in banking, IDB, exchange, or clearing.
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Experience with FX, Rates, or Credit products is essential.
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Proven FIX API troubleshooting skills are a must.
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Understanding of trading workflows and the trade lifecycle is crucial.
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Exposure to deployment or networking is an advantage.
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A demonstrated interest in low-level system architecture, including infrastructure, networking, and platform internals.
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Strong problem-solving and analytical abilities are key.
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Excellent multitasking and prioritization skills, especially in time-sensitive environments.
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Proficiency in Microsoft Office tools, with familiarity in Confluence, Dynamics, Teams, and Salesforce being desirable.
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Awareness of AI tools for workflow efficiency is a plus.
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📌 Trading Platform Support Engineer (New South Wales)
🏢 Cantor Fitzgerald
📍 New South Wales