Job Description
Support Daily Operations. Lead by Example. Keep Customers Moving.
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We're looking for a friendly, organised and proactive Assistant Branch Manager to help lead the day-to-day operation of one of our busy branches.
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Our branches operate 7:00am to 9:00pm, seven days a week, and this full-time position works on a rotating roster, with early, day and late shifts shared fairly across the team, including weekends.
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This is a hands-on role where no two days are the same. You'll be supporting customers following a vehicle accident or breakdown, coordinating drivers and vehicle movements, completing rental check-ins, assisting the Branch Manager with daily operations and helping ensure everything runs smoothly throughout your shift.
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You'll play an important role within the branch, acting as a senior point of contact for the team and making informed decisions to keep operations running efficiently. Whether you're helping a customer get back on the road, planning tomorrow's bookings or responding to changing priorities throughout the day, you'll be trusted to help keep the operation moving.
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About Compass
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Since ****, Compass has been the market leader in accident replacement vehicles. Our mission is simple: Reduce the Inconvenience for customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better.
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We live our values every day:
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Care & Passion – to deliver outstanding service the way we'd want to be treated
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Courage – to be empowered and make informed decisions
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Can Do – a proactive mindset focused on solving problems and improving
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Trust – to be counted on to do the right thing in all relationships
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What You'll Be Doing
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Ensure the smooth delivery and retrieval of vehicles for customers,



aligning with both the Company's and customers' expectations.
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Providing support to the Branch Manager in team management issues.
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Be the escalation point for any day-to-day issues that need addressing urgently in the absence of a manager.
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What You'll Bring
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Preferred experience in a similar role or within the automotive industry.
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A full and clean driver's license, a motorbike license is an advantage but not a necessity.
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Physically able to wash and prepare vehicles for delivery
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Exceptional customer service skills with at least one year of experience in a customer service role.
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Ability to work effectively independently and as part of a team.
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Able to solve problems in a fast-paced environment.
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Strong organisational and time management skills.
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Why Join Compass
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Working at Compass means being part of a supportive team where your contribution is valued, and your development is supported.
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You'll also enjoy a range of benefits, including:
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Career development – many of our team members have progressed into senior roles across the business
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12 weeks paid parental leave
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Access to the Employee Assistance Program (EAP) – confidential support when you need it
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Make a Difference Leave – one paid day per year to support a community cause
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Learning and development days to support your growth
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Team-building events and activities to strengthen connection and culture
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Exclusive discounts and offers through our business and HR partners
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We value diversity and encourage applications from people of all backgrounds.
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Compass are an established leader in accident management and vehicle hire services in Australia. Formed in ****, Compass comprises a suite of diversified vehicle solutions including accident replacement vehicles, standard and commercial vehicle hire, fleet replacement solutions, and tailored end-to-end accident management.
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With branches servicing every major city and regional centre across Australia, Compass are committed to delivering an outstanding customer experience through continually delivering first-to-market innovation, driving efficiency; streamlining service delivery; and helping identify additional markets for current product and service development.
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Compass are an established leader in accident management and vehicle hire services in Australia. Formed in ****, Compass comprises a suite of diversified vehicle solutions including accident replacement vehicles, standard and commercial vehicle hire, fleet replacement solutions, and tailored end-to-end accident management.
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With branches servicing every major city and regional centre across Australia, Compass are committed to delivering an outstanding customer experience through continually delivering first-to-market innovation, driving efficiency; streamlining service delivery; and helping identify additional markets for new product and service development.
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📌 Assistant Branch Manager (Queensland)
🏢 Compasscorp
📍 Queensland