Job Description
About the Role:
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An established Global Leader is looking for an experienced Customer Service Team Leader to lead, develop and elevate a high-performing customer service team. This is a genuine people leadership role,ideal for someone who gets energy from coaching people, building accountability and creating a team culture where people perform at their best. The Role You'll take ownership of the day-to-day performance and capability of the team, balancing people leadership with operational delivery.
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Key Responsibilities:
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Lead, coach and develop a team of Customer Service Officers.
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Set clear expectations around performance, accountability and service.
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Run regular 1:1s, coaching sessions and team meetings.
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Identify development opportunities and build team capability.
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Manage workloads, priorities and resource planning to keep the team running smoothly.
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Support recruitment, onboarding and training of new team members.
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Take ownership of complex customer escalations and operational issues.
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Monitor KPIs, service levels and team performance.
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Identify process improvements and drive positive change across the function.
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Work closely with Sales,



Supply Chain, Logistics, Finance and Operations.
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Skills & Experience:
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Previous experience leading a Customer Service or Order Management team.
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Robust coaching, performance management & people development.
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Experience in a B2B, manufacturing, distribution, logistics or supply chain environment.
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Strong communication and stakeholder management skills.
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A hands-on, solutions-focused approach.
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A genuine interest in improving processes, performance and customer experience.
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ERP/CRM experience inJD Edwards, Salesforce or similar highly regarded.
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About the Company:
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A leading Global Organisation with a strong presence across Australia and international markets, supporting customers across a diverse range of industries. The business is well established, customer-focused and continues to experience strong growth, underpinned by a high-performing and collaborative culture. With a strong reputation in its market and an international footprint, this is an exciting opportunity to join a growing and established organisation.

📌 Customer Service Team Lead (Victoria)
🏢 Sharp & Carter Business Support
📍 Victoria