Job Description
Job Title
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Senior Business Analyst - Digital Identity & Salesforce
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Location
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Brisbane CBD (Hybrid - 3 days in office / 60%)
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Contract Duration
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Immediate Start - June 30, **** (Long-term Contract)
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Daily Rate
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$950 - $1,075 per day (inc. super), depending on experience
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About the Chance
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We are currently partnering with a leading Queensland State Government regulatory agency to recruit an experienced Senior Business Analyst for a high-profile, strategic Digital Identity & Verification initiative. This project involves modernising secure customer access to digital services by integrating Salesforce CRM with Queensland Digital Identity (QDI), identity broker services, and external vendor platforms.
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Key Responsibilities
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Elicit, document, and manage business, functional, and non-functional requirements, use cases, user stories, and acceptance criteria.
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Map customer identity journeys,
authentication/authorization
workflows, and future-state process models.
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Collaborate closely with Salesforce developers, solution architects, integration specialists, external vendor partners, and government stakeholders.
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Facilitate requirements gathering workshops and stakeholder alignment sessions.
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Support end-to-end integration testing (SIT, UAT),



defect triage, and business
readiness/operational
transition.
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Non-Negotiable Requirements
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To be successful in this role, you MUST demonstrate recent, hands-on experience in the following:
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Salesforce Platform Expertise: Extensive BA experience working on Salesforce CRM / Experience Cloud implementations, defining data models, customer service workflows, and architecture requirements.
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Digital Identity & External Vendor Integration: Proven, recent track record delivering Digital ID / IAM projects involving complex system integrations with external identity providers or identity broker services.
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Highly Desirable Experience
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Government Digital Identity Frameworks: Familiarity with Queensland Digital Identity (QDI), myID, Relationship Authorisation Manager (RAM / QRAM), or the Trusted Digital Identity Framework (TDIF).
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Identity & Authentication Protocols: Understanding of OpenID Connect (OIDC), OAuth 2.0, Single Sign-On (SSO), JWT Tokens, and claims-based authentication.
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Data & API Integration: Experience analyzing end-to-end customer verification journeys, API integration mapping, identity matching, and duplicate account management.
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📌 Business Analyst - Digital Id (Victoria)
🏢 REDWOLF + ROSCH
📍 Victoria