Job Description
Our team within IKEA
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At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
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We stand for equality, diversity and inclusion.
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We care about people & planet and promote health & wellbeing.
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We nurture your development and provide career opportunities to unlock your potential.
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What you need to know
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Working at IKEA has its benefits and rewards:
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$***** base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).
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5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
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Rosters published 4 weeks in advance.
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15% Co-worker discount
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Subsidised meals and complimentary drinks in our Co-worker restaurant
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Free uniforms provided
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Free Co-worker parking
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Bonus programme (where eligible)
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Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
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Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
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24/7 access to our Employee Assistance Program for health and wellbeing support
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Additional Information:
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These roles are Permanent Part-time, 40hrs/fortnight
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Applications close Tuesday 15 September ****
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As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts.
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You have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).
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About this work area
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As Customer Co-worker your responsibilities will include, but are not limited to:
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Aftersales
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Processing returns and resolving customer issues, recognising when to elevate to someone with higher authorization.
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Resilience in assisting customers with more complicated issues
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Supporting other areas of Customer Relations including working on the Cashline and maintaining shopping tools (shopping baskets, trolleys, and yellow bags)
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Recording information accurately in the system so we can continually make improvements to the customer shopping experience.
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Cashline
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Greeting visitors to IKEA by providing friendly, effective, and effective information for customers.
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Handling cash and card payments in a reliable, efficient, accurate and friendly way.
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Securing that all products passing through the entrance are paid for.
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Supporting other areas of Customer Relations including resolving customer service issues, maintaining shopping tools (shopping baskets, trolleys, and yellow bags) and catalogues.
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Supporting customers booking their home delivery and collecting their click and collect.
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Ensuring customers have a positive final touchpoint during the IKEA shopping experience.
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As a Customer Co-worker you are:
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Passionate about securing a positive and seamless customer experience through utilising your strong customer service skills by interacting with and helping customers consistently.
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Able to remain calm when faced with challenging situations and are pro‐active to find solutions.
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Able to comfortably interact with customers in a polite and friendly manner whilst having a 'Togetherness' mindset.
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Able to work closely with your team and other departments or work independently.
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Able to prioritise tasks in a fast-paced environment.
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Demonstrate excellent communication skills and basic computer and systems literacy.
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The ability to remain calm when faced with challenging situations.
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Ability to easily learn new computer systems, including point of sale systems, sales and returns platforms, and handheld devices
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We need people like you
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At IKEA, work is so much more than a job. Come join us!

📌 Customer Co-Worker (Perth)
🏢 Ikea Gruppe
📍 Perth