Job Description
As a Customer Service Advisor, you will be a key point of contact for our clients throughout their after-sales journey, ensuring every interaction reflects the exceptional standards synonymous with the Longines name. From managing service estimates and repair updates to providing first-level technical assistance and ensuring the highest standards of quality upon completion, you will play an important role in delivering a seamless and personalised after-sales experience.
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Experience within the watch industry is not essential, as comprehensive training will be provided. A genuine passion for watches, an appreciation for craftsmanship and a commitment to exceptional customer service will be highly regarded.
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Deliver exceptional, personalised after-sales service
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Build solid client relationships through proactive communication
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Manage estimates, repairs,



service updates and follow-up
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Assess service needs and recommend appropriate solutions
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Provide first-level technical assistance and develop product knowledge
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Conduct timepiece diagnostics and identify required repairs
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Complete quality control checks on serviced timepieces
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Proactively update clients on repair progress and delays
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Resolve client queries and provide effective solutions
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Complete service administration and maintain accurate records
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Support stock takes and inventory management
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Assist the boutique sales team when required
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Participate in ongoing product, brand and technical training
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📌 Customer Service Advisor | Longines Market Street (New South Wales)
🏢 The SWATCH Group
📍 New South Wales