Job Description
Lead an established practice and play a key role in its continued success.
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****SMILES Douglas is seeking an experienced Practice Manager to lead our team, drive practice performance and create a positive environment for both patients and employees.
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Located on the James Cook University campus, just minutes from Townsville University Hospital, our practice serves a diverse community of students, healthcare professionals, families and long-term patients. You'll join an established practice with an experienced clinical team and play an important role in its continued growth and success.
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Job Description
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As Practice Manager, you will:
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Lead, coach and develop the practice team, building a positive and accountable culture
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Take ownership of day-to-day operations and overall practice performance
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Work closely with clinicians to maintain efficient workflows and high standards of patient care
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Monitor practice performance and identify opportunities to improve growth, efficiency and patient engagement
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Drive initiatives that enhance the patient journey from their first interaction through to treatment completion
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Oversee administrative, compliance and operational requirements
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Support recruitment, onboarding, performance management and ongoing team development
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Build strong relationships across the practice and lead by example
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Qualifications
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To succeed in this role, you'll bring:
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Previous Practice Management experience within a dental or healthcare setting
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Robust people leadership skills, with a track record of coaching and developing teams
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A solid understanding of dental practice operations, KPIs and financial performance
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The ability to identify opportunities for improvement and turn them into action
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Excellent organisational skills and confidence managing competing priorities
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Clear communication skills and the ability to build strong relationships with clinicians, patients and support teams
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Strong computer skills, with experience using dental practice management software considered highly desirable.
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A genuine commitment to creating a positive experience for both patients and the team
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Additional Information
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Why join ****SMILES Douglas?
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Lead an established practice with an experienced clinical team
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Make a genuine impact on team culture, patient experience and practice performance
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Have the support and autonomy to shape the practice and drive positive change
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Work alongside experienced clinicians and regional leaders
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Access leadership development, training and career progression across the network
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Benefit from the resources, systems and support of the wider Abano Healthcare network
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Build a rewarding career with a leading and growing healthcare organisation
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****SMILES is proudly part of the Abano Healthcare Network.
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At Abano Healthcare, we are committed to fostering a diverse and inclusive workplace. We value and respect individuals from all backgrounds and believe that diversity drives innovation and success. Join us as we create a culture of inclusion that celebrates unique perspectives and provides equal opportunities for all.

📌 Practice Manager - 1300Smiles Douglas (Townsville)
🏢 Abano Healthcare Group
📍 Townsville