Job Description
Make an impact with NTT DATA
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Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
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Canberra, ACT | Australian Citizens Only | Baseline Security Clearance Required
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Join NTT DATA and help support critical national infrastructure
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At NTT DATA , we deliver creative technology and business solutions across cloud, networks, cybersecurity, applications, workplace, and managed services. As a global technology services leader, we're focused on helping our customers operate securely, efficiently, and reliably.
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We are seeking an experienced MS Engineer L2 (Platform) to join our Network Operations Centre (NOC) team in Canberra. In this role, you'll support and maintain complex platform infrastructure within a mission-critical, 24x7 operational environment, helping to ensure the reliability, availability, and performance of systems that support nationally significant services.
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This position is ideal for a platform engineer with strong experience across Windows and Linux environments, virtualization, automation, and infrastructure operations who thrives in a highly regulated and security-focused environment.
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What You'll Be Doing
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As an MS Engineer L2, you will be responsible for supporting, maintaining, and improving enterprise platform infrastructure across a managed services environment.
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Key responsibilities include:
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Investigating, troubleshooting, and resolving incidents and service requests within agreed SLAs
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Proactively identifying issues before they impact operations and driving timely resolution
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Planning, coordinating, and implementing infrastructure changes within approved change windows
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Monitoring performance, availability, and capacity across supported systems
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Supporting problem management activities and addressing recurring issues
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Developing and improving automation to increase efficiency and reduce manual effort
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Testing software releases, patches, and infrastructure upgrades
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Creating and maintaining technical documentation and operational procedures
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Supporting project delivery and operational handover activities
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Assisting with onboarding new environments into managed services support
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Mentoring Level 1 engineers and sharing technical expertise
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Operating within established security, compliance, and governance frameworks
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Participating in a 24x7 operational support and on-call environment
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Technical Environment
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Core Technologies
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Windows Server SOE
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Red Hat Enterprise Linux (RHEL)
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Active Directory Certificate Authority
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Domain Services
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DDI Management
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VMware
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VMware vSAN
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Cisco HyperFlex Data Platform
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Cohesity
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Tanium
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SFTP and utility server platforms
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Automation & DevOps
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Ansible
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Packer
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GitLab
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Infrastructure automation and orchestration
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Image build and deployment processes
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Monitoring & Observability
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LogicMonitor
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Infrastructure performance monitoring
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Availability management and proactive alerting
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Security & Access Management
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Active Directory integration
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Privileged Access Management (XTAM / Imprivata)
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Patch compliance and vulnerability remediation
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Security and governance frameworks
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Desirable Technologies




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Cisco Intersight
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Infrastructure-as-Code (IaC)
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Advanced Ansible development
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Hybrid infrastructure management
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What We're Looking For
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Essential Experience
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3-5 years of experience supporting enterprise platform infrastructure
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Hands-on experience across Windows Server and Linux server environments
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Strong experience with virtualization technologies including VMware
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Experience supporting complex infrastructure deployments and production environments
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Experience managing change control processes and operational support activities
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Exposure to managed services environments and IT operational frameworks
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Experience with enterprise ticketing platforms, preferably ServiceNow
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Strong troubleshooting and problem-solving skills
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Ability to work effectively within a 24x7 operational environment
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Technical Skills
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Windows Server administration
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RHEL/Linux administration
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Active Directory services
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VMware and VMware vSAN
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Cisco HyperFlex
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Cohesity backup and recovery solutions
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Automation using Ansible and Packer
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GitLab version control and CI/CD processes
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LogicMonitor or similar monitoring platforms
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Infrastructure performance, capacity, and availability management
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Qualifications & Security Requirements
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Mandatory
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Australian Citizenship
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Baseline Security Clearance, or the ability to obtain one
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Recognised Diploma in Information Technology, Engineering, or a related discipline
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Highly Desirable
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Windows Server certifications or equivalent experience
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RHEL/Linux certifications or equivalent experience
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Active Directory expertise or certification
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Ansible and/or Packer certification or advanced practical experience
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VMware and virtualization certifications
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Experie
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📌 Platform Engineer - Noc Level 2 (Canberra)
🏢 Nttlimited
📍 Canberra